Está empleado en un nuevo trabajo. ¡Estás muy feliz por eso! :) Sin embargo, no sabes muy bien cómo cooperar con los demás. Has oído que puedes trabajar en tus habilidades sociales y eso es lo que te gustaría hacer. Sabes que en un entorno nuevo debes cuidar la comunicación adecuada con los demás y que te será útil poder hablar eficazmente en público. Le gustaría aprender cómo hacer eso. Entonces. ¡Ponte a trabajar! :) get to work! 🙂
Paso 1 – Habilidades sociales
Las habilidades sociales son las habilidades que nos permiten comunicarnos e interactuar eficazmente con otras personas en diversas situaciones sociales.
Lea el texto a continuación y enumere ejemplos de habilidades sociales y responda la pregunta.
Texto: https://www.indeed.com/career-advice/career-development/social-skills
¿Cuál de las habilidades sociales enumeradas consideras más importante?¿Por qué?
Si desea obtener más información sobre el tema, visite: https://hiring.monster.com/resources/workforce-management/company-culture/what-are-social-skills-5-examples-in-the-workplace/
Paso 2 - Mis habilidades sociales
¡Excelente! Centrémonos ahora en nuestras habilidades sociales.
Piense en las siguientes preguntas y luego escriba sus respuestas.
¡Excelente! Bien hecho.
Los siguientes enlaces pueden resultarle útiles:
https://socialself.com/blog/social-skills-definition/
Paso 3 – El papel de la comunicación en un buen trabajo en equipo
¡Pasemos al siguiente paso! Ya sabemos que las habilidades sociales son sumamente importantes.
Me gustaría resaltar lo importante que es la comunicación cuando trabajamos en equipo.
A continuación se enumeran ejemplos de tres razones que explican por qué la comunicación es importante en un equipo. Escriba a continuación cada razón por la que cree que es importante y cómo puede afectar la buena cooperación.
Puedes utilizar la ayuda de Internet o utilizar tus ideas :)
¡Excelente! :)
Estos sitios web pueden ayudarle a comprender mejor el tema:
https://www.rocket.chat/blog/workplace-team-communication
https://cmoe.com/blog/team-leadership-why-effective-team-communication-is-so-important/
https://www.crystalknows.com/blog/team-communication
Paso 4 – Hablar en público de forma eficaz
Hablar en público eficazmente y relacionarse con los demás están estrechamente relacionados. Un gran orador público puede conectarse con su audiencia, mantener su atención y transmitir su mensaje de una manera atractiva e impactante. Esto requiere no sólo excelentes habilidades de comunicación verbal, sino también la capacidad de leer y responder a las señales no verbales de la audiencia, como las expresiones faciales y el lenguaje corporal. De manera similar, poder interactuar con otros en un entorno individual o grupal requiere habilidades de comunicación efectivas y la capacidad de construir una conexión con la otra persona. En última instancia, ya sea al hablar en público o en la comunicación interpersonal, la clave del éxito radica en poder transmitir eficazmente su mensaje y conectarse con su audiencia.
Mire el vídeo a continuación y escriba 2 consejos elegidos sobre cómo podemos mejorar nuestra forma de hablar en público.
Video de Youtube: https://www.youtube.com/watch?v=962eYqe--Yc
¿Cómo podemos mejorar nuestra forma de hablar en público?
¡Impresionante! Gracias por eso. :)
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¡Felicitaciones por completar las tareas!
Ahora sabes que relacionarse con los demás puede ser un aspecto esencial para construir relaciones, ya sea en entornos personales o profesionales. Su arduo trabajo, dedicación y perseverancia han dado sus frutos y debería estar orgulloso de su logro. Tu compromiso con el éxito es admirable y estoy seguro de que seguirás logrando grandes cosas en el futuro. ¡Sigan con el excelente trabajo!
The topic of tolerance, diverse workplace, and intolerance concerns creating an inclusive and accepting environment where people from diverse backgrounds can work together without fear of discrimination or prejudice.
It involves promoting respect, understanding, and appreciation for differences in race, ethnicity, gender, sexual orientation, religion, and other personal characteristics. Intolerance, on the other hand, refers to a lack of acceptance or respect for others' differences and can lead to discrimination, harassment, and exclusion. Creating a culture of tolerance and inclusion is essential for building a positive and productive workplace where everyone can thrive.
Thank you for your work! 🙂
There are four tasks waiting for you in the WebQuest. Let's look at them.
TASK 1
Your first task is to understand the importance of communication in the workplace and the work team.
TASK 2
Your next task is to explore the 4 main communication styles you are likely to encounter in the workplace. You will also learn how to communicate more assertively.
TASK 3
Your third task is to improve the skills required for public speaking.
TASK 4
Your final task is to prepare a short public speech and record your performance on your mobile phone in the form of a short video
TASK 1
Your first task is to understand the importance of communication in the workplace and the work team.
Study the following information sources that contain all knowledge you need to fulfil this task.
Source 1 – Article: Meaning, types and characteristics of communication
https://www.everstudy.co.in/blog/meaning-of-communication
Source 2 – Article: Communication is key in the workplace
https://www.betterup.com/blog/why-communication-is-key-to-workplace-and-how-to-improve-skills
Source 3 – Article: The Power of Good Communication in the Workplace
https://leadershipchoice.com/power-good-communication-workplace/
Source 4 – Article: 14 Quick Tips For Effective Communication In The Workplace
https://www.proofhub.com/articles/effective-communication
TASK 2
Your next task is to explore the 4 main communication styles you are likely to encounter in the workplace. You will also learn how to communicate more assertively.
Conflicts in the workplace are often caused by poor communication between people. The following are some specific situations where poor communication can lead to problems and conflicts:
Poor communication in the workplace can lead to an unproductive work environment, disrupted relationships between people, and ultimately lower productivity and profit for the company. Therefore, it is important to pay attention to communication and ensure that it is effective and clear.
Source 1: Article: Understanding The 4 Communication Styles In The Workplace
https://blog.vantagecircle.com/communication-styles-in-the-workplace/
Source 2: Article: 4 Types of Communication Styles and How To Improve Yours
https://www.indeed.com/career-advice/career-development/communication-styles
Source 3: Video: 5 Tips to Make Assertive Communication Easier and More Effective
TASK 3
Your third task is to improve the skills required for public speaking.
Most people are forced to speak in public from time to time, or to speak to a large number of their colleagues at meetings or conferences, etc. Public speaking is a specific discipline and people often feel apprehensive about it. There are several reasons why people may experience anxiety or nervousness about public speaking:
It's important to remember that public speaking anxiety is common and normal, and many people experience it to some degree. However, with practice, preparation, and support, most people can learn to manage their anxiety and become more confident and effective public speakers.
Source 1: Video: Public Speaking For Beginners
Source 2: Video: Public Speaking Anxiety Tips
Source 3: Article: Important Public Speaking Skills for Workplace Success
https://www.thebalancemoney.com/public-speaking-skills-with-examples-2059697
TASK 4
Your final task is to prepare a short public speech and record your performance on your mobile phone in the form of a short video.
You will work in a group of 3 to 5 people. Imagine having 3 minutes on TV to tell people your opinion or idea. Your task is to prepare a three-minute public speech for television. Choose any topic you want. Prepare a well-structured text, train your speech, and then perform it. Record the performance on your mobile phone and evaluate its pros and cons together with other people in your group.
Source 1: Video about speech structure
You have successfully completed several tasks in this WebQuest. Try to answer the following questions to see how much you have learned:
You have just successfully completed this WebQuest on communication skills in the workplace. If you have completed all the tasks, you can rightly consider yourself an expert on this topic because you now have much more knowledge about this topic than the average person in your country. You already know why communication skills are important for success in the workplace. You know the 4 communication styles that people encounter in the workplace. You have improved your ability to communicate assertively. You have learned how to prepare and do public speaking properly. And on top of that, you practically tried how to prepare and perform a short public speech.
Empezaremos viendo un vídeo que define la asertividad y luego trabajaremos cómo nos comunicamos con el grupo.
Terminaremos discutiendo y acordando los mecanismos de comunicación a aplicar para crear un espacio seguro dentro del grupo donde las personas puedan expresarse.
Paso 1: ¿Qué es la asertividad?
Antes que nada lanzaremos algunas preguntas al aire: ¿Qué es la asertividad? ¿Somos asertivos en nuestro lugar de trabajo?
Después de escuchar algunas reflexiones sobre las preguntas reproduciremos el siguiente vídeo que habla sobre la asertividad y la define:
La belleza de la asertividad | Dra. Abby Hamilton | TEDxWestshoreMujeres - YouTube
Después de ver el vídeo, volveremos a ejecutar las preguntas anteriores para ver si las respuestas cambian después de definir la asertividad y dar algunos ejemplos.
Paso 2: Autoanálisis
Para comprobar si realmente somos una persona asertiva realizaremos de forma individual el siguiente test (este test no es 100% orientativo):
RESPUESTAS
Mayoría "a": Defiendes lo que piensas y lo que percibes como injusto sin pensar en las consecuencias, porque para ti es más importante respetarte a ti mismo que cualquier otra cosa. Actúas con sinceridad y honestidad y te sientes seguro de lo que dices y haces.
Mayoría "b": Parece que dependiendo de las circunstancias tienes conductas asertivas o no asertivas. Es cierto que no siempre es fácil defender nuestras ideas, pero también es cierto que como somos capaces de ser asertivos en la mayoría de situaciones nos sentimos mejor con nosotros mismos y con los demás. Sería interesante que evaluaras por qué decides actuar a veces con un estilo más sumiso y a veces con un perfil más asertivo, para que puedas descubrir los factores que te limitan y tratar de superarlos.
Mayoría "c": Por tus respuestas pareces tener un perfil menos asertivo. Más bien, tu estilo tiende a ser sumiso o pasivo, es decir, tienes poca o ninguna capacidad para expresar tus ideas o deseos y siempre antepones los intereses de los demás a los tuyos propios. El comportamiento asertivo se puede entrenar, por eso te animamos a que lo hagas, ya que los beneficios que obtendrás serán grandes. Tienes derecho a protegerte y a expresarte en situaciones injustas. No hacerlo nunca conduce a sentimientos de abatimiento y hostilidad.
Después de autoanalizar y comparar los resultados, los compartiremos con el grupo para ver si la gente está de acuerdo con los resultados. Esta parte será completamente voluntaria y los resultados sólo se compartirán si la persona así lo desea.
Paso 3: juego de roles
Divida el grupo en pequeños equipos de 3-4 personas como máximo.
Proporcione a cada grupo una situación de conflicto para representar. Mientras un grupo representa la situación, el otro grupo debe pensar en formas de afrontar la situación de manera asertiva y decirles a los demás cómo deben actuar.
Tendrán que representar dos situaciones fuera del lugar de trabajo y luego tendrán que pensar en otras dos situaciones que han ocurrido o pueden ocurrir en el lugar de trabajo.
Historias o situaciones:
Luego de representar las dos situaciones anteriores y después de que el grupo haya encontrado una solución asertiva al conflicto, saldrán los demás grupos que han generado la situación laboral y haremos la misma dinámica.
Paso 4: Ponemos en práctica
Finalmente, daremos a cada participante una lista de consejos sobre cómo ser más asertivo:
Las personas asertivas son personas que tienen una buena autoestima y son conscientes de su valor, de lo contrario no es posible expresar lo que piensan y, al mismo tiempo, reconocer que los demás actores de la relación también tienen sus necesidades y opiniones. La confianza en uno mismo debe ser alta para poder abrirse a los demás.
Conocer los propios límites y respetarlos es un paso muy importante para convertirse en una persona asertiva. La asertividad se trata de saber decir “no” cuando alguien no quiere hacer algo, pero siempre respetando a los demás. Por ello, vale la pena hacer un esfuerzo por reconocer el alcance de nuestras capacidades para no asumir tareas poco realistas. No sólo es fundamental conocer los propios límites, sino también los propios derechos. Por ejemplo, ser tratado con respeto y dignidad, tomar sus propias decisiones, descansar, etc.
La asertividad es expresar las propias opiniones, pero no se trata de imponerlas; en otras palabras, no se trata de ganar todas las batallas. Para ser asertivo es bueno saber lo que uno quiere, pero también lo que quiere la otra persona.
A veces pensamos que estamos escuchando a alguien cuando en realidad estamos escuchando. En este sentido, y especialmente en el caso de la asertividad, hay que escuchar activamente. La escucha activa se refiere no sólo a tener en cuenta el mensaje hablado del hablante, sino también su lenguaje no verbal y su comunicación emocional. Por ello debemos dejar que la otra persona se exprese, no debemos interrumpirla con nuestras opiniones, ni pensar en la respuesta antes de que se haya expresado plenamente.
Mucha gente piensa que verbalizar sus propias opiniones puede ser imponer su propio juicio a los demás. Sin embargo, la asertividad se refiere a cómo se dicen las cosas, porque si bien es necesario exponer el punto de vista, también es necesario dar razones objetivas y no menospreciar al otro interlocutor. La comunicación asertiva no se trata de ser agresivo, ni tampoco de imponer la propia ley.
El lenguaje corporal puede representar hasta el 90% de la comunicación, por eso no sólo es importante cuidar tus palabras sino también tus gestos. Decir una cosa y expresar otra con gestos conduce muchas veces a una comunicación pasivo-agresiva que destruye cualquier posibilidad de comprensión.
Las personas asertivas son conscientes de sus emociones y saben regularlas, por eso se les da bien relacionarse con los demás.
En este sentido, ser inteligente emocionalmente es clave, ya que la empatía es uno de sus componentes básicos, determinante a la hora de comprender y gestionar adecuadamente cómo se siente la otra persona.
Terminaremos la sesión de forma individual, cada uno de nosotros tendrá que marcarse objetivos a corto plazo para ser más asertivos en el ámbito laboral.
Resultados del aprendizaje (para el formador/profesor)
Temas | Conocimiento | Habilidades | Actitudes
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Colaboración (empatía, confianza, cooperación) |
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Al final de esta WebQuest, el facilitador puede utilizar estas preguntas de autorreflexión para descubrir cómo se sintieron los participantes acerca de esta actividad:
In this WebQuest, you will work in small groups (ideally 3 people). To begin with, you will be researching about sociability online.
After doing your research, you will brainstorm and discuss what sociability is in your small groups before coming together for a full group discussion.
Next you will do some online research on communication and teamwork.
Finally, with your new-found knowledge in these areas, you will create a role-play to demonstrate how good communication is important in a teamwork environment in the workplace. You will carry out your role-play in front of the group.
Step 1: A little research about sociability
Your first step is to do some research! You will need to find information on what sociability is and what it might mean in the classroom or workplace.
The below links give some basic explanations of sociability and elements within sociability:
A definition of sociability: https://www.dictionary.com/browse/sociability
7 important social skills for kids: https://www.verywellfamily.com/seven-social-skills-for-kids-4589865
Social skills to help students succeed: https://news.vanderbilt.edu/2007/09/27/top-10-social-skills-students-need-to-succeed-58465/
Examples of social skills for the workplace: https://www.thoughtco.com/what-is-communication-1689877
Can you find any more definitions or examples of sociability?
Step 2: Sociability brainstorm
Now based on what you have just learnt in your research, work in your small groups to brainstorm what sociability means to you.
Good teamwork will be important in your group in order to complete this task and the following ones successfully.
After your small group discussion, each group will explain what sociability means to them. You will need to decide who in your group is going to explain what you have found.
Step 3: Researching communication and teamwork in the workplace
Now you have got into the swing of doing some online research, you will do a little more research – this time on communication exploró teamwork
Below are some examples…
Communication
Definition of communication: https://www.skillsyouneed.com/ips/what-is-communication.html
Effective workplace communication skills: https://www.tuw.edu/program-resources/good-communication/
Effective communication skills: https://www.helpguide.org/articles/relationships-communication/effective-communication.htm
Teamwork
Definition of teamwork: https://dictionary.cambridge.org/dictionary/english/teamwork
Elements of successful teamwork: https://www.deakinco.com/resource/the-five-elements-of-successful-teamwork/
Belbin’s Team Dynamics roles video: https://youtu.be/hMesDq_rNOw
The Tuckman tool (group formation): https://mspguide.org/2022/03/18/tuckman-forming-norming-storming-performing/
Can you find any more information on these topics online?
Step 4: Role-play on good communication in a team environment
With the knowledge you now have on communication and teamwork, you will design and act out your own role-play situation where effective communication leads to a strong teamwork outcome. The task or goal of the group can be anything you like.
Think about a situation where different people in the group have different opinions on the path the team needs to take. Think about how you can use effective communication to overcome conflicting viewpoints and deliver a good end-result where everyone in the team has contributed well to the task.
Before you start, here are some of the important rules when presenting and being presented to:
Remember to…
When it’s your turn watch other groups, remember to listen attentively.
How to listen attentively: https://pcreation17.medium.com/develop-the-art-of-listening-d071d495f8aa
Learning outcomes
Temas | Conocimiento | Habilidades | Actitudes
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Engaging with others |
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Al final de esta WebQuest, el profesor/tutor puede utilizar estas preguntas de autorreflexión para descubrir cómo se sintieron los estudiantes acerca de esta actividad:
Congratulations! You have worked hard to share your knowledge and inform others on how sociability, effective communication and good teamwork lead to an engaging and positive working environment. Your Role-play will help others in the group extend their knowledge on the importance of engaging with people in a positive way.
En esta WebQuest trabajarán de a tres.
Task 1: What does communication mean?
Your first step for becoming an expert on the basic features of communication is to find out a little bit about the word “communication” and how it might work in the workplace or classroom.
Task 2: What does communication mean to you?
Your second step for becoming an expert on the basic features of communication is to think what communication means to you and the people you are working with in a small group.
Task 3: Become an expert!
Your third step for becoming an expert on the basic features of communication is to be aware what can go wrong when two people communicate with each other. The questions for the funny video invite you to analyse the content.
Task 4: Reflection.
Your fourth step for becoming an expert on the basic features of communication is to reflect own situations, where communication should have worked out differently. Discuss these situations with your colleagues in class, etc.
Have fun!
Task 1: What does communication mean?
Your first step in this WebQuest is to find out about the word “communication” and how it might work in the workplace or classroom.
The links found below provide you with some important information about “communication”, its elements and how it works:
A definition of communication: https://www.dictionary.com/browse/communication
Meaning of communication: https://www.everstudy.co.in/blog/meaning-of-communication
What is communication? https://www.marketing91.com/what-is-communication/
Benefits of effective communication in the workplace: https://www.grammarly.com/business/learn/benefits-of-effective-communication/?&utm_source=google&utm_medium=cpc&utm_campaign=search1gbnbstyleguidedsa&utm_targetid=aud-879636892685:dsa-1296364243343&gclid=CjwKCAjw9-KTBhBcEiwAr19igxdyjt6C-1KotmDI68QFa8wePlO6rexzHtCAHeoFyaj8p16tQ_RcoxoC49gQAvD_BwE&gclsrc=aw.ds
Can you come up with more information on “communication”?
Task 2: What does communication mean to you?
Again, work in groups of two to three people. Talk to each other what communication means to you and what the most important aspects (maximum four per person) of your research were. What exactly was new to you, personally? Please, take notes to summarise your thoughts in the group.
Task 3: Become an expert!
Another group task, ideally for two to three people. The following link will show you a video where it is obvious that there are some issues with communication:
https://www.youtube.com/watch?v=dBT6u0FyKnc
After watching the video try to answer the question below:
Task 4: Reflection.
Can you think of one or two situations where you had wished that communication would have turned into a different direction? Talk about the following questions in a bigger group/in class/in the plenum:
1.What situation was it?
2.What happened?
3.How would you solve the situation in a different way now?
Temas | Conocimiento | Habilidades | Actitudes
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Engaging with others |
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You have almost completed this WebQuest. Let’s give it a try and answer the following questions to confirm how much additional knowledge you have gained:
Very well done! You now know the importance of communication for a good teamwork and understand the basic features of communication. You also know why these are important for social skills. Moreover, you know how to observe different forms of communication and why they can cause misunderstanding. Finally, you have gained very good skills in managing your own communication style and review different situations.
¡Bienvenido a la sobre asertividad!, sobre Asertividad! webquest,aprenderá sobre la importancia de la asertividad y cómo puede ayudarle a comunicarse eficazmente con los demás. Explorará diferentes estilos de comunicación, desarrollará sus propias habilidades de asertividad y practicará la aplicación de esas habilidades en situaciones de la vida real.
En esta webquest,explorará el concepto de asertividad y desarrollará habilidades para comunicarse de manera asertiva. A través de una serie de tareas, aprenderá sobre diferentes estilos de comunicación, practicará la comunicación asertiva en diversos escenarios y reflexionará sobre sus experiencias para desarrollar su confianza y eficacia como comunicador.
Paso 1: Introducción
En este primer paso, se le presentará el concepto de asertividad, qué significa ser asertivo y por qué es una habilidad importante que debe desarrollar. También aprenderá sobre diferentes tipos de estilos de comunicación y en qué se diferencia la asertividad de la pasividad y la agresividad.
Para hacerlo, mire los siguientes videos:
https://www.youtube.com/watch?v=Xsqx4EsrWgU
https://www.youtube.com/watch?v=hAxCpAnV3-E
Además, consulte este sitio web para obtener más información:
https://pediaa.com/what-is-the-difference-between-assertive-and-aggressive/
Paso 2: comprender la asertividad
En este paso, su tarea es explorar qué es la asertividad y en qué se diferencia de otros estilos de comunicación. Para ello, formen grupos de dos y utilicen la investigación en línea.
Después de un tiempo de investigación en línea, intenta responder las siguientes preguntas con tu pareja:
¿Cuáles son las características clave del comportamiento asertivo?
¿Qué estilos de comunicación aprendiste?
¿En qué se diferencia la asertividad de otros estilos de comunicación?
Paso 3: Desarrollar habilidades de asertividad
En este paso, aprenderá sobre diferentes estrategias y técnicas para desarrollar habilidades de asertividad.
En los mismos grupos, mediante la investigación en línea, explore el uso de declaraciones en primera persona, la escucha activa y otras herramientas de comunicación que pueden ayudarlo a expresarse de manera clara, directa y respetuosa.
También puede utilizar estos recursos para obtener ayuda:
https://www.linkedin.com/pulse/10-effective-ways-speak-assertiveness-dr-evgenia-galinskaya/
https://www.youtube.com/watch?v=BW82k7lwI_U
Paso 4: Aplicar habilidades de asertividad
En este paso, su tarea es practicar la aplicación de sus habilidades de asertividad en una variedad de situaciones de la vida real.
Elija uno de los escenarios que requieran que se comunique de manera asertiva. La idea detrás de esto es responder de una manera que demuestre su comprensión del comportamiento asertivo.
Escenario 1: Proyecto grupal
Estás trabajando en un proyecto grupal para tu clase de historia y uno de los miembros de tu grupo sigue dominando la conversación e ignorando tus ideas. Has intentado hablar, pero siguen hablando por encima de ti. En este escenario, deberá comunicarse de manera asertiva con el miembro de su grupo para asegurarse de que sus ideas sean escuchadas y valoradas.
Escenario 2: Tratar con un cliente difícil
Usted trabaja en una tienda minorista y un cliente llegó quejándose de un producto que compró. Están siendo groseros y agresivos, y a usted le resulta difícil mantener la compostura. En este escenario, deberá comunicarse de manera asertiva con el cliente para abordar sus inquietudes y al mismo tiempo establecer límites y mantener una conducta profesional.
Escenario 3: pedir un aumento
Ha estado trabajando en su trabajo durante más de un año y ha asumido responsabilidades adicionales. Sientes que mereces un aumento, pero te pone nervioso pedirlo. En este escenario, deberá comunicarse de manera asertiva con su jefe para defender un aumento y al mismo tiempo ser respetuoso con su perspectiva y posición.
Por favor, trabaje en grupos de 2. Puede elegir un escenario diferente al de su compañero, pero debe describirle el escenario elegido y cómo lo resolvió.
Si necesita ayuda, consulte estos recursos:
https://www.youtube.com/watch?v=vlwmfiCb-vc
https://www.mayoclinic.org/healthy-lifestyle/stress-management/in-depth/assertive/art-20044644
Paso 5: Evaluación de las habilidades de asertividad
En este paso, su tarea es reflexionar en grupo uno por uno sobre sus experiencias en la práctica de conductas asertivas y evaluar su progreso en el desarrollo de estas habilidades.
Intente identificar áreas fuertes y débiles y desarrolle un plan para seguir mejorando.
Paso 6: Conclusión
En este paso final, tu tarea es resumir lo que has aprendido sobre la asertividad y la importancia de esta habilidad en tu vida personal y profesional.
Tómese su tiempo y escriba sus conclusiones a continuación:
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¡Felicitaciones por completar la Webquest sobre asertividad!A través de esta webquest,has aprendido sobre la importancia de la asertividad y has desarrollado tus propias habilidades de asertividad. Al comunicarse de manera asertiva, puede expresar sus propias necesidades y sentimientos y al mismo tiempo respetar las necesidades y sentimientos de los demás. Esperamos que continúe practicando y desarrollando sus habilidades de asertividad y que las utilice para convertirse en comunicadores más eficaces y lograr sus objetivos.
The topic of this WebQuest is negotiation skills and assertive communication. You will get familiar with the terms of negotiation, negotiation skills and assertive communication. You will explore the 5 negotiation styles and find out which one is dominant for you. In this WebQuest, you will improve your negotiation skills and also try them practically in the form of role-playing and simulation of a real negotiation situation. Finally, we will focus on improving assertive communication.
The following 5 tasks await you in this WebQuest.
TASK 1
Your first task is to learn more about negotiation and negotiation skills.
TASK 2
The second task is to define your negotiation style.
TASK 3
The next task will be to improve your negotiation skills.
TASK 4
The fourth task is to test your negotiation skills practically in the form of role playing and simulating a real situation.
TASK 5
The final task is to explore and improve assertive communication.
TASK 1
Your first task is to learn more about negotiation and negotiation skills.
You can work in a group of 3 people. Your first task is to discuss the following questions:
Study the following resources to learn more about negotiation.
Source 1 – Article about what negotiation is
https://www.investopedia.com/terms/n/negotiation.asp
Source 2 – Article about stages of negotiation
https://www.skillsyouneed.com/ips/negotiation.html
Source 3 – Video about negotiation
TASK 2
The second task is to define your negotiation style.
Negotiating style refers to the way individuals or groups of people approach the negotiation process. It is the approach that people use to secure their interests and achieve goals within a conversation with other parties.
There are different types of negotiating styles, such as:
Source 1 - Animation about negotiation styles
Source 2 – Video about 5 negotiation styles
Source 3: Video that helps you identify the negotiation style you use most often
Now please discuss the following questions in a group:
TASK 3
The next task will be to improve your negotiation skills.
Developing negotiating skills is important for many reasons. The following are some of the reasons why it is good to develop these skills:
Overall, developing negotiating skills can have many benefits and can help individuals and groups achieve their goals and resolve conflicts in a more effective manner.
Source 1: Article: Negotiation Skills - Definitions, Benefits And Examples
https://in.indeed.com/career-advice/career-development/negotiation-skills
Source 2: Article: 7 Negotiation Skills You Need to Succeed
ehttps://zoetalentsolutions.com/7-negotiation-skills-need-succeed/
Source 3: Video: How to Improve Negotiation Skills & Win Negotiations
Source 4: Article: How to Improve Negotiation Skills in the Workplace
https://www.getsmarter.com/blog/career-advice/how-to-improve-negotiation-skills-in-the-workplace/
TASK 4
The fourth task is to test your negotiation skills practically in the form of role playing and simulating a real situation.
Activity: Distribution of fruit among group members
You will work in a group of 3 to 5 people. The larger the group, the more difficult it is to find a compromise. Sit at the table and place a bowl of fruit on the table. A bowl can contain, for example, 5 types of fruit, while some fruit can be 1 piece and some 2 pieces. The total number of pieces of fruit should be approximately twice the number of members of the group.
Your task is to agree on how the fruit will be divided so that all members of the group agree to this division. Once you have reached some compromise, you must say this way of dividing the fruit out loud, and each member must say out loud that they agree to this way of dividing the fruit. If anyone disagrees, you must proceed. Until the solution is agreed upon by all group members. Your agreement can be anything. You can even cut up some fruit or throw it away or give it to someone outside the group.
Then you divide the fruit according to the agreement, and each member takes and eats his share of the fruit that he agreed upon.
Afterwards, you can eat the fruit and discuss how the negotiation went.
TASK 5
The final task is to explore and improve assertive communication.
Assertive communication is a communication style that allows individuals to express their opinions, wishes, and needs in a clear and direct manner while respecting and considering the other person. An assertive individual recognizes that they have the right to their own thoughts, feelings, and opinions and has the ability to express them without violating the rights of others.
Assertive communication can be beneficial for several reasons:
Overall, assertive communication can help improve communication and relationships with others, reduce stress, and increase self-confidence and respect for oneself and others.
Source 1 – Video: Assertiveness - What are Passive, Aggressive & Assertive Behavior?
Source 2 – Video: How to Communicate Assertively 4 Tips
Source 3 – Article: Assertive Communication - Definition, Examples, and Tips
https://www.coursera.org/articles/assertive-communication
Source 4 – Article: Learn Assertive Communication In 5 Simple Steps
https://www.verywellmind.com/learn-assertive-communication-in-five-simple-steps-3144969
You have successfully completed several tasks in this WebQuest. Try to answer the following questions to see how much you have learned:
You have just successfully completed this WebQuest on negotiation skills and assertive communication. If you have completed all the tasks, you can rightly consider yourself an expert on this topic because you now have much more knowledge about this topic than the average person in your country. You can already define the terms negotiation, negotiation skills and assertive communication. You can list and explain 5 negotiation styles. You have improved your negotiation skills and know how to improve them further. You've tested your negotiation skills in the role-playing situation. You understand assertive communication and can communicate assertively to defend your interests and needs.
Congratulations, your knowledge of negotiation skills and assertive communication is excellent now!
In the workplace of today, there are many soft skills which employees young and older need to have mastered to ensure that they can contribute to a positive and engaging working environment. Teamwork and communication is key to working as part of a successful team, but in order to develop good working relationships with co-workers, skills like negotiating fairly and knowing when to be assertive are key to ensuring that equal and balanced professional relationships can be fostered in your team. While you may not have much professional experience, or much exposure to these workplace realities, through this WebQuest and through simple activities, you can learn to master these skills before you enter the workplace!
In this WebQuest, you will work in small groups (ideally 3 people). To begin with, you will be researching about negotiation skills, and why this is so important in a professional environment.
After doing your research, you will research and brainstorm what negotiation is in your small groups before coming together for a full group discussion.
Next you will do some online research on assertiveness and positive energy in the workplace.
With your new-found knowledge in these areas, you will create a role-play to demonstrate assertiveness in the workplace within your small groups. You will carry out your role-play in front of the class.
Keeping your knowledge about negotiation and assertiveness in mind you will create 2 lists in your group; one list of actions and behaviours that lead to positive energy and one list of actions and behaviours that lead to negative energy.
Finally, you will put what you have learnt about negotiation, assertiveness and energy together to show how these 3 elements combined can help you engage with people in a positive way in the workplace. You will create a short storyboard to present to the group showing how somebody can use these skills to create good engagement with others.
Step 1: A little research about negotiation
Your first step is to do some research! You will need to find information on why negotiation skills are so important in the workplace today, and how you can find and refine your own negotiation style.
The below links give some basic explanations of negotiation and how to develop these skills effectively.
A definition of negotiation: https://www.investopedia.com/terms/n/negotiation.asp
Guide for Students – How to Define your Negotiation Style: https://www.pon.harvard.edu/daily/negotiation-skills-daily/in-learning-negotiation-styles-social-skills-should-come-first/
10 tips for improving your negotiation skills: https://www.strayer.edu/buzz/10-tips-strengthening-negotiation-skills
How to develop your negotiation skills: https://www.scu.edu/mobi/business-courses/business-expansion/session-5-develop-negotiating-skills/
Step 2: Negotiation brainstorm
Now that you have had a think about how negotiation skills can be practiced and how you can find your own negotiation style, let’s do a bit of research on why negotiation skills are important!
Here you will find some different links that help to highlight just how important negotiation skills are:
10 reasons why negotiation skills are important: https://franticallyspeaking.com/10-reasons-why-negotiation-skills-are-important/
Important negotiation skills for workplace success: https://www.thebalancecareers.com/negotiation-skills-list-2063760
Now based on what you have just learnt in your research, work in your small groups to brainstorm what negotiation means to you.
After your small group discussion, each group will explain what negotiation means to them. You will need to decide who in your group is going to explain what you have found.
Step 3: Researching assertiveness and positive energy in the workplace
Now you have got into the swing of doing some online research, you will do a little more research – this time on assertiveness exploró positive energy in the workplace
Below are some examples…
Assertiveness
Explanation of what assertiveness is: https://www.psychologytoday.com/ie/basics/assertiveness
10 ways to be assertive: https://onefamily.ie/10-ways-to-be-assertive/
Guidance on how to be assertive: https://www.nuigalway.ie/counsellors/self-help/assertiveness/
Video on assertiveness: https://youtu.be/jMjF4_-8Mk0
Video example of being assertive: https://youtu.be/mKNUC0avNgg
Positive Energy in the Workplace
Benefits of positive energy and tips: https://theappliedcompanies.com/2015/07/21/the-importance-of-energy-in-the-workplace/
How to demonstrate energy at work: https://work.chron.com/demonstrate-energy-work-3308.html
Can you find any more information on these topics online?
Step 4: Role-play on assertiveness
With the knowledge you now have on assertiveness, you will design and act out your own role-play situation where somebody is being assertive in a positive way. You will need to decide who is being assertive and how the others in the group are behaving.
Think about a situation where you might need to be assertive to avoid being ignored or to avoid decisions you disagree with being taken for you. Remember not to be aggressive and try to create a scenario that leads to positive energy for the group in the end.
Before you start, here are some of the important rules when presenting and being presented to:
Remember to…
When it’s your turn watch other groups, remember to listen attentively.
How to listen attentively: https://pcreation17.medium.com/develop-the-art-of-listening-d071d495f8aa
Step 5: Discuss energy in the workplace
Thinking about what you learnt earlier on positive energy in the workplace, in your groups put together scenarios for 2 different people. One should be working in a positive working environment, where people come together and are happy in their working environment. The second employee should be in a negative working environment, where people come to work “because they have to”. Think about what relationships might be like between colleagues and management in both scenarios and the contrasting types of emotions that these two employees might have.
After your group small group discussions, each group will describe their scenarios to the class. You will need to decide who in your group is going to do this.
Step 6: Create a basic storyboard comic strip
Now putting together all you have learnt today you will create a short comic strip storyboard in your groups. Be sure to include elements of negotiation, assertiveness and positive energy that lead to an engaging work place environment where people are happy and self-motivated.
Please see below example of storyboard comic strip:
How to engage students storyboard https://www.storyboardthat.com/storyboards/f6976bba/are-your-students-engaged-
Temas | Conocimiento | Habilidades | Actitudes
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Engaging with others |
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Al final de esta WebQuest, el profesor/tutor puede utilizar estas preguntas de autorreflexión para descubrir cómo se sintieron los estudiantes acerca de esta actividad:
¿Qué aprendiste de esta actividad? ¿Puedes mencionar 3 cosas?
How does being assertive have a positive impact on your working environment?
Can you explain what engaging with other is and why it is important?
¿Qué crees que es lo más importante que aprendiste hoy y que puedes aportar a tu vida laboral?
Congratulations! You have worked hard to share your knowledge and inform others on how negotiation, assertiveness and positive energy lead to an engaging and positive working environment. Your Role-play will help others in the group extend their knowledge on the importance of engaging with people in a positive way.
Your Storyboard comic strip will allow other learners outside of the group to develop an understanding of how a positive engaging atmosphere can be attained.
What is a WebQuest? By conducting research activities on the internet and combining these with additional activities, you will become familiar with new things concerning a specific topic. This allows you to expand your knowledge and create new skills for you.
In the introductory WebQuest you learnt about the basic features of communication. In this advanced WebQuest you will get familiar with the three models of communication. You will understand how these models are structured and how they work. You will learn how to implement the models and the techniques and how to apply them to different settings. Also, you will complete some exercises allowing you expand your knowledge even further.
Ready?
En esta WebQuest trabajarán de a tres.
Task 1: What types of communication are there?
Your first step for becoming an expert on the three models of communication is to find out about the how the models work.
Task 2: Communication Situations:
Your second step for becoming an expert on the three models of communication is to think and discuss what daily situations can be applied to which communication model. This task is performed in a small group setting, ideally with three people per group.
Task 3: Deep Diving:
Your third step for becoming an expert on the three models of communication is an interactive online exercise. Now that you have already gained more knowledge about the different models of communication, why not dive in deeper?
Task 4: Self-Test:
Your fourth step for becoming an expert on the three models of communication is to do some self-tests and quizzes to see how much additional knowledge you have right now. This task can be performed alone or in pairs.
Task 5: Engage in Role-Plays:
Your fourth step for becoming an expert on the three models of communication is to perform a role-play. You will select two communication models and perform a one-to-two-minutes play in front of the group.
Task 6: Create your own Storyboard:
Your fourth and last step for becoming an expert on the three models of communication is to create a Storyboard comic. This offers you the opportunity to prove yourself how much you have learnt and how much you have extended your knowledge on this advanced WebQuest topic.
Have fun!
Task 1: What types of communication are there?
Your first step for becoming an expert on the three models of communication is to find out about the how the models work.
The links found below provide you with some important information about “the three models of communication” and how they work:
Three communication models: https://pressbooks.bccampus.ca/professionalcomms/chapter/3-2-the-communication-process-communication-in-the-real-world-an-introduction-to-communication-studies/#:~:text=The%20three%20models%20of%20communication,they%20contain%20some%20common%20elements.
The models of communication:
http://thecommunicationprocess.com/models-of-communication/
The models shortly and easily explained in a video:
https://www.youtube.com/watch?v=5a9AQeSFI1Y
Task 2: Communication Situations:
Get together in small groups (ideally 3 people) and get yourself some pen and paper for taking notes. Now, think and discuss about the following questions and give some examples:
Task 3: Deep Diving:
Now that you have already gained more knowledge about the different models of communication, why not dive in deeper?
Go to the first chapter of “Understanding Human Communication” and read through it. You will realise that you already do know a lot of the information presented there:
https://global.oup.com/us/companion.websites/9780199747382/student/chapter1/
Now, get together in pairs and make yourself comfortable in front of the computer screen. In the following part of “Understanding Human Communication” you will be presented with some flashcards. You will have to explain the terms you see. Curious how many of them you can explain? Let’s give it a try!
https://global.oup.com/us/companion.websites/9780199747382/student/chapter1/flashcards/
Task 4: Self-Test:
Your fourth step for becoming an expert on the three models of communication is to do some self-tests and quizzes to see how much additional knowledge you have right now. This task can be performed alone or in pairs.
Click on the following links of “Understanding human Communication”; you are invited to do all the exercises below:
Completion:
https://global.oup.com/us/companion.websites/9780199747382/student/chapter1/tests/completion/
Matching:
https://global.oup.com/us/companion.websites/9780199747382/student/chapter1/tests/matching/
Multiple Choice Quiz:
https://global.oup.com/us/companion.websites/9780199747382/student/chapter1/tests/quiz/
True/False Quiz:
https://global.oup.com/us/companion.websites/9780199747382/student/chapter1/tests/true_false/
Task 5: Engage in Role-Plays:
Your fourth step for becoming an expert on the three models of communication is to perform a role-play. You will select two communication models and perform a one-to-two-minutes play in front of the group. To make it easy think about daily-life situations. After having completed the role-play, ask your colleagues what they have observed. Be prepared to answer possible open questions.
Task 6: Create your own Storyboard:
Your fourth and last step for becoming an expert on the three models of communication is to create a Storyboard comic. This offers you the opportunity to prove yourself how much you have learnt and how much you have extended your knowledge on this advanced WebQuest topic. Work in pairs, again. Be sure to include everything you know about linear, interactive and transactional communication.
Below you will find an example of a Storyboard:
https://www.storyboardthat.com/storyboards/examples/why-use-storyboard-that
This link supports you in creating your own Storyboard comic:
Temas | Level | Conocimiento | Habilidades | Actitudes
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Sub-topics:
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Very well done! You now know the differences between the three communication models and in what situations you encounter them daily. You also know how they influence situations between people when it comes to social skills. Moreover, you have gained very good skills in managing your own communication style and adapt it to different situations.
Finally, you know how to do a Storyboard comic. Now you can call yourself a true expert on the three communication models.
La negociación colaborativa es un proceso en el que dos o más partes trabajan juntas para llegar a un acuerdo en el que todos ganen. A diferencia de la negociación competitiva, donde las partes se ven como adversarios y buscan maximizar su propio beneficio a expensas de los demás, en la negociación colaborativa las partes buscan resolver un problema o lograr un objetivo común a través del diálogo y la cooperación.
La negociación colaborativa también se centra en mantener una buena relación entre las partes, ya que se reconoce que construir una relación positiva puede mejorar la probabilidad de alcanzar acuerdos a largo plazo y enfrentar juntos los desafíos futuros. En resumen, la negociación colaborativa es un enfoque en el que todos ganan y se centra en encontrar soluciones mutuamente beneficiosas y mantener una relación positiva entre las partes involucradas.
Comenzaremos la sesión brindando a los participantes el fundamento teórico sobre la resolución de conflictos, sobre la importancia de esta técnica en el lugar de trabajo y cómo puede ayudar a crear un mejor ambiente laboral.
Posteriormente, pondremos en práctica mediante un juego de roles los pasos a seguir para aplicar la técnica de la negociación colectiva.
La negociación colaborativa es una de las técnicas que podemos utilizar para la resolución de conflictos en grupo. Nos vamos a centrar en trabajar esta técnica, pero empezaremos la sesión sentando las bases de lo que es la resolución de conflictos.
Para empezar mostraremos un vídeo que habla sobre la resolución de conflictos y los posibles conflictos que podemos encontrar.
Dedicaremos unos minutos a reflexionar sobre el contenido presentado en el vídeo:
La mejor forma de trabajar la técnica de la negociación colaborativa es mediante el juego de roles, por lo que dividiremos el grupo en grupos más pequeños de máximo 4 personas. Dos de las personas del grupo defenderán una postura sobre el conflicto y las otras dos la contraria. Los conflictos que se van a representar se generarán por adaptación al grupo, por lo que debemos conocer previamente las características del grupo que va a participar en el taller.
Algunos posibles conflictos pueden estar relacionados con:
Deben actuar de acuerdo con su rol/posicionamiento en el conflicto. Antes de empezar el rol, te explicaremos las fases de la negociación colectiva:
Te explicaremos estas fases y resolveremos las dudas que te puedan surgir. Posteriormente se realizará el role-play de forma simultánea, y el facilitador deberá acercarse a los grupos durante el proceso para comprobar que están actuando según los pasos que hemos explicado anteriormente. Al final de la sesión, cada grupo explicará a los demás cómo ha sido la experiencia y qué partes han resultado más complicadas o más fáciles de completar.
La resolución de conflictos es esencial en el lugar de trabajo y en cualquier ámbito de la vida porque puede tener un impacto significativo en la productividad, la moral, la motivación y el bienestar de las personas involucradas.
The European Commission’s support for the production of this publication does not constitute an endorsement of the contents, which reflect the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Project Number : 2019-1-PL01-KA204-065089