Introductory Level
Please Choose A Webquest
Evaluar las capacidades de colaboración
Skills for Effective Teamwork
The Great Collaboration Challenge
Cooperation, Communication
Confianza y empatía
Evaluar las capacidades de colaboración
Esta WebQuest está estructurada de forma que evalúe sus propias capacidades relacionadas con la colaboración. La mayoría de las preguntas son evaluaciones teóricas, por lo que es importante que digas la verdad, y no lo que te gustaría que fuera. El objetivo de los siguientes pasos es poder evaluar tus propias habilidades de colaboración. Esta evaluación es especialmente importante a la hora de buscar trabajo, pero no sólo. Conocernos a nosotros mismos, nuestras habilidades y capacidades nos permitirá comprender mucho mejor cómo actuar para alcanzar el éxito. Así que ¡manos a la obra!
Paso 1: Técnicas de resolución de problemas
The first step to assess your collaboration skills is to test your knowledge of problem solving
skills. To do this, please answer all the questions:
(a)Imagine that at your work two employees have been given the task of choosing the main
medium to promote the company. One of the employees is convinced that Instagram will be
the best choice and the other that tik tok - what do you do in this situation to solve the problem?
b) ¿Puede identificar el problema? En caso afirmativo, descríbalo a continuación. En otras situaciones, ¿cree que también es más probable que pueda identificar el problema o no?
c) ¿puedes generar soluciones potenciales?
d) ¿Puedes elegir una de las soluciones y ponerla en práctica?
e) on a scale of 1 to 10, where 10 is ideal, how confident do you feel with your problem solving skills? (Where 1 means – Very low and 10 brilliant) 1 2 3 4 5 6 7 8 9 10 If you need more information on the subject, please check out these links: https://asq.org/quality-resources/problem-solving https://www.youtube.com/watch?v=klAE9ML0XLs
Paso 2: Comunicación Marca una X bajo las siguientes afirmaciones utilizando la escala según la verdad:
Declaración | Nunca | Rara vez | Alguna vez | A menudo | Siempre |
Si no entiendo algo, pregunto a la gente de mi alrededor sin ningún problema. |
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Cuando mantengo una conversación con alguien, intentó escuchar lo que tiene que decir e intento ver su perspectiva. |
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Prestó atención al lenguaje corporal cuando hablo con alguien |
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Tengo en cuenta las barreras y diferencias culturales cuando me comunico con alguien |
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No tengo ningún problema en expresar mi auténtica opinión cuando me la piden. |
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b) ¿Qué habilidades de comunicación puede enumerar?
c) ¿Cuáles de estas habilidades puedes decir que posees en cierto grado?
Teniendo en cuenta su valoración de las preguntas anteriores, ¿cómo calificaría su capacidad de comunicación del 1 al 10? (Donde 1 significa - Muy baja y 10 brillante) (Donde 1 significa - Muy bajo y 10 brillante)
1 2 3 4 5 6 7 8 9 10
https://www.youtube.com/watch?v=xQfYiHbAjJo
https://novoresume.com/career-blog/communication-skills
Paso 3: Organización
En este paso pondremos a prueba nuestra capacidad de organización. Para ello, consulta el vídeo que aparece a continuación.
A continuación, en grupos de 2 ó 3 personas, intenta enumerar el mayor número posible de habilidades organizativas necesarias para una colaboración eficaz. Entre todos, hagan una lista de sus puntos fuertes y débiles relacionados con la organización e intenten determinar cuáles de estas habilidades han desarrollado más.
- Capacidades organizativas necesarias para una colaboración eficaz
My organizational skills
En general, en una escala del 1 al 10 (1: nada, 10: mucha confianza), ¿en qué medida cree que tiene capacidad de organización?
1 2 3 4 5 6 7 8 9 10
Paso 4: negociación y compromiso
Imagina que llevas 2 años trabajando para la empresa. Sientes que aportas muchos aspectos positivos y que tus acciones benefician a la empresa. Pones mucho corazón en tu trabajo y los resultados se notan: tus compañeros dicen lo mismo. Decides pedir un aumento a tu jefe. Por tus compañeros, sabes que a tu jefe le gusta negociar y te ofrece un aumento del 5% para empezar, pero tú crees que te mereces un 10%. ¿Cómo vas a negociar un aumento adecuado o un compromiso en este asunto?
Poneos en parejas, en las que una persona hará de jefe y la otra de empleado. Intenta utilizar las estrategias de negociación que se muestran en el siguiente vídeo.
https://www.youtube.com/watch?v=DlV6phTGjoU
Después de unos minutos, intercambia los papeles.
- ¿Qué resultados has observado? ¿Te sientes seguro negociando, intentando llegar a un compromiso?
- ¿Qué has observado en la otra persona? ¿Cuáles son sus puntos fuertes o en qué podría trabajar? Coméntalo. Discuss it.
En general, ¿en qué medida calificaría su capacidad de negociación y compromiso?
- 2 3 4 5 6 7 8 9 10
Paso 5 Evaluación y reflexión en grupo
En el último paso, cada participante, por turno, hace un resumen de los 4 pasos anteriores y de sus resultados. A continuación, junto con el resto del grupo, tiene la tarea de cotejar qué grado de colaboración tiene el participante, es decir
- cuáles son sus puntos fuertes
- qué habilidades puede mejorar
- qué tipo de miembro del equipo sería el mejor.
Estas son algunas de las funciones del equipo que pueden ayudarle en la evaluación final:
https://www.youtube.com/watch?v=-efhOLVgEvM
https://www.mindtools.com/auf866u/belbins-team-roles
Al final, cada participante realiza una autorreflexión. ¿Está de acuerdo con la opinión del grupo? ¿Cuáles son tus observaciones? What are your observations?
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Ser consciente de tus capacidades de colaboración es especialmente importante y útil a la hora de buscar trabajo, pero también en tu vida privada. Llegas a conocerte a ti mismo, tus puntos fuertes y las habilidades que puedes desarrollar mejor. Esta autorreflexión también debería llevarse a cabo periódicamente, porque a través de la experiencia adquirimos nuevas habilidades y desarrollamos las que ya tenemos. Las tareas de esta WebQuest se han preparado con este fin, por lo que merece la pena recordarlas o guardarlas para más adelante. También merece la pena recordar que la colaboración no sólo nos concierne a nosotros: ¡se trata de trabajo en equipo! Mejora la manera de trabajar juntos para alcanzar objetivos comunes.
Skills for Effective Teamwork
In this WebQuest, you will work in small groups of 2-3. There are four tasks waiting for you in the WebQuest. Let's look at them.
TASK 1
Your first task is to gain basic knowledge about cooperation, proper communication, and the importance of teamwork.
TASK 2
Your second task is to learn more about the role of respect, compromise, and negotiation during teamwork.
TASK 3
Your third task is to acquire organizational skills for cooperation and involvement in teamwork activities.
TASK 4
Your final task is to prepare a professional presentation on the topic The Importance of Effective Teamwork.
TASK 1
Your first task is to gain basic knowledge about cooperation, proper communication, and the importance of teamwork.
Study the following information sources that contain all knowledge you need to fulfil this task.
Source 1 - Article about team cooperation
https://www.techtarget.com/searchhrsoftware/definition/team-collaboration
Source 2 - Video about how great teams communicate
Source 3 - Article on communication skills: definitions and examples
https://in.indeed.com/career-advice/resumes-cover-letters/communication-skills
Source 4 - Article on importance of communication skills
https://www.skillsyouneed.com/ips/communication-skills.html
Source 5 – Video about how miscommunication happens
TASK 2
Your second task is to learn more about the role of respect, compromise, and negotiation during teamwork.
Source 1: Article about respect in the Workplace
https://www.indeed.com/career-advice/career-development/workplace-respect
Source 2: Article about Showing respect at workplace
https://www.betterup.com/blog/respect-at-workplace
Source 3: Video about compromising with others
Source 4: Article about several secrets to better compromises
https://www.inc.com/larry-alton/7-secrets-for-better-compromises-in-workplace.html
Source 5: Article on negotiation skills
https://online.hbs.edu/blog/post/negotiation-skills
Source 6: Video about 4 principles of negotiation
TASK 3
Your third task is to acquire organizational skills for cooperation and involvement in teamwork activities.
Source 1: Video about organisational skills
Source 2: Article about what organisational skills are
https://uk.indeed.com/career-advice/career-development/organisational-skills
Source 3: Article about how to improve organisational skills
https://www.indeed.com/career-advice/career-development/organization-skills
TASK 4
Your final task is to prepare a professional presentation on the topic The Importance of Effective Teamwork.
You have learned many useful skills in this WebQuest. Now your task is to prepare a presentation where you will mention the most important of them. The topic of the presentation is The Importance of Effective Teamwork. The following resources will help you.
Source 1: Video about how to prepare a presentation with the correct structure
Source 2: Article about tips for making effective PowerPoint presentations
https://www.ncsl.org/legislative-staff/lscc/tips-for-making-effective-powerpoint-presentations
And now think together about what you will do with the presentation. You can present it during classes at school or make an interesting video from it on YouTube or publish it on an internet blog. There are many options. Share your knowledge with other people.
You have successfully completed several tasks in this WebQuest. Try to answer the following questions to see how much you have learned:
- Which knowledge from this WebQuest was just a repetition for you because you already knew it?
- What knowledge was new to you?
- Why should people have the knowledge contained in this WebQuest?
- What would you say if you had to say a few words about the importance of effective teamwork?
- Why are respect and the ability to agree on compromises necessary for teamwork?
- How should communication work in a team? Can you give some good tips?
You have just successfully completed this WebQuest on skills for effective teamwork. If you have completed all the tasks, you can rightly consider yourself an expert on this topic because you now have much more knowledge about this topic than the average person in your country. You already know the reasons why effective collaboration with other people in a team is important in today's world. You can discuss communication skills and you know how miscommunication happens. You know the four principles of negotiation. Furthermore, you know what organizational skills are and how to improve them.
Congratulations, your skills for effective teamwork are excellent now!
The Great Collaboration Challenge
In this WebQuest, you will work in small groups of 2-3. To begin, you will carry out some research on the importance of cooperation and communication in the workplace.
Next, you will discuss and identify common challenges that can arise when working in a group and ways to overcome them.
Moving on, you will work together to explore and discover real-life examples of successful teamwork and communication in the workplace.
Afterwards you will create a short presentation to share your findings and insights with the rest of the group.
Finally, you will present your presentation to the rest of the group for your chance to win!
Step 1: Communication & Cooperation
In your groups, split the following topics between you and carry out some independent research on the internet based on the following:
- The benefits of cooperation in the workplace
- The importance of communication in the workplace
- Strategies for overcoming challenges in group work
Aquí hay algunos enlaces para comenzar:
- Respect - A communication skill that brings the world together (VoicePRO): https://www.voiceproinc.com/respect-a-communication-skill-that-brings-the-world-together/
- Effective collaboration (British Council): https://learnenglish.britishcouncil.org/business-english/business-magazine/effective-collaboration
- How to cooperate as a team member in a workplace (CHRON): https://smallbusiness.chron.com/cooperate-team-member-workplace-11347.html
Step 2: Brainstorming Time
Once each group member has completed their research, the group will come back together to discuss their findings. Think about what you have learned about collaboration in the workplace and use these prompt questions to help guide your discussion:
- How can poor communication skills affect a group project?
- Collaboration can be done in real-time using digital tools. What are some digital tools that use communication and collaboration for group projects?
- Being able to overcome problems is one of the best ways to make sure a group project is successful. How can you build your problem-solving skills?
Through your conservation, try to identify common challenges that can arise when working in a group and using Jamboard, brainstorm some ways that you can overcome them.
- Here is a link to Jamboard: https://jamboard.google.com/
- Here are some resources on how you can use Jamboard to brainstorm or collaborate: https://support.google.com/jamboard/#topic=7383644
Step 3: Communication Plan
Using your information gathered, you are going to create a communication plan that can be used to improve collaboration and cooperation in your future group projects.
To begin, take some time to carry out some research into how communication can be improved between teams to make sure that projects are effective. Try to find resources that can be used in multiple contexts such as the workplace, at home, or with friends.
Aquí hay algunos enlaces para comenzar:
- What are communication skills? (Youth Employment UK): https://www.youthemployment.org.uk/young-professional-training/communication-skills-young-professional/
- Communication skills every young professional needs (IDP Connect): https://ldpconnect.com/critical-early-career-communication-skills/
- Communication skills you need to succeed (Indeed): https://ie.indeed.com/career-advice/career-development/communication-skills
- Types of team communication [infographic] (Asana): https://bit.ly/3RFAS13
- Communication - basic and importance(Curriculum Wadhwani): https://www.youtube.com/watch?v=2Lkb7OSRdGE
Step 4: Presentation Time!
Using all the information you have gathered and learned, it’s time to create a group presentation. Using Google Slides, take some time to collate all the information you have gathered in a presentation (no more than 5 slides long). Try to make your presentation fun (and collaborative!).
Make sure to include information such as:
- An overview of the importance of cooperation and communication in the workplace;
- Common challenges faced in group work and strategies to overcome them;
- How a communication plan for group work can help improve teamwork;
- Fun ways that people can collaborate in the workplace;
- Conclusion and recommendations for how to build strong teamwork and communication skills.
Here is a link to Google Slides where you can make your presentation: https://docs.google.com/presentation/
Step 5: Present Your Findings
Now that you have finished your presentation, it’s time to win that competition! Present your findings to the rest of the group. Remember, the most creative and collaborative presentation wins!
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By completing this WebQuest, you have gained a deeper understanding of the importance of cooperation and communication in the workplace. You have had the opportunity to build these skills in a real-world setting and apply them to a collaborative environment using a digital tool. You also have had the opportunity to apply what you've learned in a practical setting and develop a team communication plan. Finally, you created and presented a presentation showing the success of collaboration in group projects! Remember, teamwork and effective communication are key skills that will serve you well in your future careers.
Cooperation, Communication
En esta WebQuest trabajarán de a tres.
Task 1:
Your first step for becoming an expert on collaboration is to get a basic knowledge about cooperation, communication skills and the importance of collaboration in modern workplaces.
Task 2:
Your second step for becoming an expert on collaboration is to learn more about the role of respect, compromise and negotiation during teamwork and communication skills.
Task 3:
Your third step for becoming an expert on cooperation and communication is to gain organisational skills for collaboration to engage teamwork activities.
Task 4:
Your fourth step for becoming an expert on collaboration is to gain a basic knowledge of problem-solving techniques.
Task 5:
Your fifth step for becoming an expert on collaboration is to design a project to invite collaboration among team members.
Have fun!
Task 1:
Your first step for becoming an expert on collaboration is to get a basic knowledge about cooperation, communication skills and the importance of collaboration in modern workplaces.
Cooperation
What is cooperation?
Click through the articles and find out.
https://dictionary.cambridge.org/dictionary/english/cooperation
Maybe you prefer a more creative definition? Click on the video.
https://www.youtube.com/watch?v=kihZUsADQTQ
When cooperating it is very important to have proper communication skills. As you may know already, these are active listening, respect, confidence, empathy, and body language. But there is more to it then you might think. Find out more about communication skills and how to improve them.
Communication skills
Click on the links below and learn more about communication skills.
https://in.indeed.com/career-advice/resumes-cover-letters/communication-skills
https://www.skillsyouneed.com/ips/communication-skills.html
https://www.youtube.com/watch?v=gCfzeONu3Mo
Now that you gained a basic knowledge on “cooperation” and “communication skills”, discuss with your peers:
- Which communication skills are important for cooperation? And why?
- Why can miscommunication lead to issues during a cooperation or teamwork?
- How can good communication skills help during cooperation?
You might ask yourself now: why is this important in a workplace?
https://resources.owllabs.com/blog/collaboration-in-the-modern-workplace
https://www.betterup.com/blog/collaboration-at-work/
https://www.simpplr.com/blog/2019/importance-of-collaboration-in-the-workplace/
Discuss with your peers the importance of collaboration in modern workplaces.
Task 2:
Your second step for becoming an expert on collaboration is to learn more about the role of respect, compromise and negotiation during teamwork and communication skills.
As you heard in task 1, a big part of communication skills is respect. Learn in task 2 more about respect, compromise and negotiation, skills that are important for cooperation. Also, practice communication skills for teamwork.
Before getting into practicing, read through the articles, watch the videos, and learn more about respect, compromise and negotiation.
Respect
https://dictionary.cambridge.org/dictionary/english/respect
https://www.indeed.com/career-advice/career-development/workplace-respect
https://www.betterup.com/blog/respect-at-workplace
https://www.youtube.com/watch?v=l2ppLtHbag4
Compromise
https://dictionary.cambridge.org/dictionary/english/compromise
https://www.inc.com/larry-alton/7-secrets-for-better-compromises-in-workplace.html
https://www.youtube.com/watch?v=GdCQFuWaV2g&t=57s
Negotiation
https://dictionary.cambridge.org/dictionary/english/negotiation
https://online.hbs.edu/blog/post/negotiation-skills
https://www.youtube.com/watch?v=RfTalFEeKKE
Now its time for action! Practice communication skills for teamwork. Therefore, get together in small groups and try out to negotiate about a topic of your choice. Also try to find a compromise on an issue of your choice.
Need inspiration? Here are some topics for negotiation:
- Pay rise
- Days off
- Your desk neighbour is eating crisps, this is very annoying for you and distracting
And here are some topics for a compromise:
- For a team event you proposed to go out for food, your colleague wants to go go-karting, but there is not enough money to do both things. How can you compromise?
- You would like to work in Home Office, but your boss wants you to work from the office. Can you find a compromise?
Best way to practice this is via role play.
Task 3:
Your third step for becoming an expert on cooperation and communication is to gain organisational skills for collaboration to engage teamwork activities.
When collaborating or during teamwork it is major to have good organisational skills. Find out more about organisational skills and how to improve them by reading the articles:
https://uk.indeed.com/career-advice/career-development/organisational-skills
https://www.indeed.com/career-advice/career-development/organization-skills
Now it’s time to engage teamwork activities. Read through the list of possibilities and choose three you would like to try out with your team:
https://www.themuse.com/advice/team-building-activities-games-for-work-office
https://www.wrike.com/blog/ultimate-guide-team-building-activities/
Invite your peers to feedback your collaboration. Evaluate your performance in a team in term of level of collaboration.
Here are some phrases to use for your feedback and evaluation:
https://www.betterup.com/blog/team-skill-self-appraisal-comments
Task 4:
Your fourth step for becoming an expert on collaboration is to gain a basic knowledge of problem-solving techniques.
In every work and every team, as in our private lives, there will always appear problems. It is important to have problem-solving strategies to not get overwhelmed with it.
Read trough the articles and watch the video:
https://www.betterup.com/blog/problem-solving-strategies
https://asq.org/quality-resources/problem-solving
https://www.youtube.com/watch?v=Ahha-igVmJw
https://www.youtube.com/watch?v=SrlYkx41wEE
Try the problem-solving techniques in your teamwork. Develop a solution to a problem that is encountered in a collaborative project.
Task 5:
Your fifth step for becoming an expert on collaboration is to design a project to invite collaboration among team members.
Now it is up to you! Get started and design a project.
Create a team and then brainstorm on what project you could get started.
Maybe something to clean your neighbourhood of trash on the streets?
Or what about a lemonade stand or a cookie sell?
A step-to-step guide on how to design a project:
https://asana.com/resources/project-design
You’ve done it! Well done.
Temas | Level | Conocimiento | Habilidades | Actitudes |
Colaboración | Introductory:
Sub-topics:
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Practical knowledge of organisational skills required for effective collaboration |
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Apertura para desarrollar las propias habilidades de comunicación con el fin de mejorar la colaboración. |
Very well done! You now know about the value of cooperation in a team as well as the role of respect, compromise and negotiation in cooperation. Furthermore, you learnt about problem-solving techniques, gained communication and organisational skills for collaboration. You also can define collaboration and cooperation and know about the importance of teamwork. Finally, you are able to design a project and solve problems as they appear
Confianza y empatía
En esta WebQuest, comenzarás a trabajar individualmente y poco a poco trabajarás en pequeños grupos para finalmente compartir con todo el grupo. Comenzaremos creando un espacio seguro donde todos podamos hablar y expresarnos sin miedo. Luego trabajaremos individualmente la autoconfianza así como con el grupo. Haremos un trabajo de introspección. Posteriormente, en pequeños grupos, compartiremos lo que hemos trabajado individualmente, pero primero trabajaremos la reflexión con los demás. Pensaremos en 3 cosas positivas o en las que cada persona del grupo es bueno en su lugar de trabajo y 3 cosas que creemos que podrían mejorar. Finalmente, como grupo grande, discutiremos nuestras necesidades para poder confiar y cooperar con los demás. Con ellas generaremos un decálogo de necesidades que debemos intentar cubrir para que podamos trabajar todos juntos como equipo.
Paso 1: Espacio seguro
Lo primero que debemos hacer antes de ponernos a trabajar en cualquier cosa es crear un espacio seguro donde todos puedan expresarse sin miedo, por eso nos formaremos en grupo y proyectaremos nuestra pantalla Padlet con el QR de acceso para que todos los participantes puedan conectarse.
Una vez conectados tendrán que dejar mensajes con normas o cosas que necesiten para que durante la sesión puedan hablar y sentirse cómodos, por ejemplo: respetar los turnos de palabra, no hacer comentarios sexistas...
Estos acuerdos y reglas podrán modificarse durante el transcurso de la sesión para adaptarlos a las necesidades de los participantes. Tenemos que tener en cuenta que las reglas que hemos marcado no se pueden refutar, es decir: si una persona necesita estar cómoda si "se respetan los momentos de reflexión en silencio", no podemos quitárselo porque es una necesidad de esa persona. y si se lo quitamos no estará cómoda.
Paso 2: trabajar individualmente
Individualmente reflexionaremos sobre el desarrollo de competencias emocionales, no podemos empezar a trabajar la confianza y la cooperación en el grupo sin antes analizar nuestra situación emocional dentro del grupo.
Le entregaremos a cada participante una guía con secciones para completar tras la reflexión.
• Conciencia de sí mismo: en una página tienen que hacer un dibujo de ellos mismos; en la
página siguiente tienen que terminar las frases en la página siguiente tienen que terminar las frases "yo soy...", "yo tengo..." y "yo hago...", analizando los sentimientos producidos por diferentes situaciones que han vivido. Tienen que analizar sus sentimientos sobre diferentes situaciones que han vivido en el ámbito laboral con el grupo.
• Automotivación: estas son preguntas con espacios en blanco para responder, como "¿Hay algo que hayas hecho, que hubieras hecho y que te encantaría volver a hacer?", "¿Qué te motiva? Algo que siempre quisiste hacer pero no lo has hecho". ¿Aún no has terminado?", "¿tienes algún truco para motivarte? ¿tienes algún truco para motivarte?
• Habilidades sociales:les mostramos una lista de las habilidades sociales más importantes para el trabajo
en grupo y tienen que reflejar junto a cada una su valoración de la misma, cómo creen que tienen o
aplican esa habilidad.
1. Empatía
2. Liderazgo
3. Capacidad resolutiva
4. Escucha activa
5. Habilidades de comunicación
6. Habilidades organizativas
7. Responsabilidad y rendición de cuentas
8. Motivación
9. Orientado a objetivos
• Empathy: look for the lyrics of a song or poem that talks about putting oneself in the other person's shoes. the other person's side and at the end leave a space for them to generate a new verse about a situation in which they about a situation in which they have wanted to be empathetic and have not (or have not) succeeded. (Empatía
- YouTube)
• Autorregulación: imágenes de situaciones que pueden producir sentimientos difíciles de controlar, con un título que explica la situación. Después de cada foto habrá tres preguntas como “¿Qué sensación te da?”, “En esta situación, ¿cómo te
autorregularías?
Paso 3: grupos pequeños
Nos dividimos en pequeños grupos, preferentemente con un máximo de 4 personas. Nos
paramos en círculo y cada persona tiene que pensar en 3 cosas positivas y 3 cosas para mejorar
al trabajar con la persona de la derecha. Las tres cosas a mejorar deben ir acompañadas de un
consejo, no solo diremos algo negativo sino que daremos consejos de cómo mejorar lo que
estamos destacando.
Una vez hayamos hecho la ronda de críticas y felicitaciones, cada persona leerá lo que había
reflexionado en el paso anterior. La idea es comparar esto con lo que nos han dicho nuestros
pares en esta dinámica, y también buscar similitudes entre nuestras respuestas y las de
nuestros pares.
Paso 4: grupo grande
Una vez hemos trabajado individualmente y en pequeños grupos, para finalizar nos ponemos en un grupo grande para trabajar una serie de reglas y objetivos que aplicaremos en nuestro día a día para conseguir un ambiente de trabajo en grupo más cómodo y donde todos pueden confiar y trabajar juntos.
Tendremos una primera ronda donde estableceremos reglas para el trabajo grupal y la cooperación, podemos usar las reglas del espacio seguro como guía. Deben ser acuerdos con los que todos estemos contentos y cómodos, ya que se aplicarán en el trabajo diario y si alguien siente que no se están cumpliendo, será libre de poner el problema sobre la mesa y buscar una solución.
En la segunda ronda fijaremos objetivos o líneas de trabajo a cumplir para lograr un espacio de trabajo más colaborativo y cooperativo entre los trabajadores.
Podríamos decir que en la primera ronda fijamos reglas de convivencia que nos ayudarán a sentirnos cómodos en el espacio y por tanto a confiar en nuestros compañeros, y en la segunda ronda fijamos objetivos a medio/ largo plazo que ayudarán a crear un mundo más Espacio eficiente y real de trabajo en equipo.
Temas | Conocimiento | Habilidades | Actitudes |
Colaboración (empatía, confianza, cooperación) | - Conocimientos básicos de autoanálisis y introspección. - Conocimientos básicos de habilidades sociales para el trabajo en equipo. - Conocimiento práctico de como comunicar asertivamente sobre cosas negativas o cosas para ser mejorado sobre colegas - Conocimiento práctico de cómo crear un espacio seguro para trabajo en equipo | - Analizar nuestras habilidades sociales para el trabajo en grupo. - Analizar nuestra realidad emocional dentro del grupo - Reflexionar sobre las habilidades sociales necesarias para un buen equipo. - Analizar la situación emocional de Lo diferente. Los miembros de la grupo. - Aprender a generar espacios seguros. para el trabajo en equipo. To learn how to create group objectives that help to improve confidence in the group. | - Voluntad para invertir tiempo en mejorando habilidades sociales - Voluntad practicar asertivo comunicarción - Voluntad ser honesto y para expresar uno mismo claramente |
Para trabajar en equipo necesitamos confianza y honestidad, sin estos dos factores es imposible trabajar cómodamente en grupo.
Debemos analizar tanto la realidad relacional del grupo como nuestro lugar en él.
Advanced Level
Please Choose A Webquest
Colaboración eficaz
Emotional Intelligence and Empathy
Let’s Practice Empathy and Trust!
Empathy, Trust
Comunicación efectiva
Colaboración eficaz
En el acelerado mundo actual, es fácil quedar atrapado en nuestros propios problemas y olvidarnos de la gente que nos rodea. Pero practicando la empatía y colaborando con los demás, podemos crear una comunidad más comprensiva y solidaria. En esta webquest, explotarás qué son la empatía y la colaboración y cómo puedes utilizar estas habilidades en tu vida diaria.
La colaboración eficaz no consiste sólo en trabajar en equipo. Es un conjunto de muchas habilidades y cualidades que nos permiten trabajar eficazmente en equipo. Una de las cualidades clave de la colaboración es la empatía, es decir, la conciencia de los demás, la capacidad de percibir sus sentimientos y comprender sus puntos de vista. Tu tarea consiste en investigar sobre la empatía y la colaboración, y crear un proyecto que muestre tu comprensión de estos conceptos. - awareness of other people, the capacity to sense their feelings and comprehend their perspectives. Your task is to research empathy and collaboration, and create a project that showcases your understanding of these concepts.
Etapa 1 : Investigar la empatía y la colaboración.
- Definir qué significan empatía y colaboración
- Encuentra ejemplos de empatía y colaboración en la vida cotidiana y profesional.
- Conozca los beneficios de la empatía y la colaboración viendo el siguiente vídeo.
https://www.youtube.com/watch?v=ZyJ4i0fUA5M
- ¿Qué conclusiones principales ha sacado del vídeo?
Etapa 2: Debate en grupo
Basándose en los conocimientos adquiridos en el primer paso, debatan en grupo sobre el valor de la empatía en un equipo. Además, intenta describir cómo se puede practicar y reencontrar la empatía como habilidad.
Anota a continuación tus resultados y conclusiones:
Etapa 3: Evaluación
Evalúa tu nivel de empatía respondiendo a las siguientes preguntas.
¿Te cuesta saber qué hacer en una situación social?
¿Puedes saber fácilmente si alguien quiere entablar una conversación?
¿Te molesta ver llorar a otras personas?
¿Estás de acuerdo con esta afirmación? "Los sentimientos de los demás son suyos y no deben tomarse como algo personal".
¿Estás de acuerdo con esta afirmación? "Cuando estoy enfadado, normalmente me gusta que me dejen solo".
¿Intentas a menudo entender mejor a mis amigos imaginando cómo se ven las cosas desde su perspectiva?
Fuentes:
https://psychology-tools.com/test/empathy-quotient
Etapa 4: Elegir un formato de proyecto:
El siguiente paso consistirá en desarrollar en grupos de 2 uno de los proyectos seleccionados a continuación, basándose en los conocimientos adquiridos en el primer paso y en una investigación en línea más profunda:
- Crea un póster o una presentación que muestre tu investigación.
- Escribe una historia corta que demuestre empatía y colaboración.
Utilice los siguientes recursos si necesita ayuda para:
Crear un cartel:
https://www.canva.com/create/posters/
https://www.youtube.com/watch?v=dCv1oMXk-XM
Escribir una historia:
https://mythcreants.com/blog/how-to-turn-your-concept-into-a-story/
Etapa 5: Crea tu proyecto:
Utiliza la información que has recopilado para crear tu proyecto. Intenta comunicarte con tu socio en la medida de lo posible: cómo ves tú el proyecto y cuál es su visión. Si tenéis ideas diferentes, intentado negociar y llegar a un acuerdo. Asegúrate también de incluir una explicación clara y concisa de la empatía y la colaboración.
Etapa 6: Presenta tu proyecto:
Utiliza la información que has recopilado para crear tu proyecto con tu compañero. Asegúrate de incluir una explicación clara y concisa de la empatía y la colaboración.
Si necesitas algún consejo sobre cómo crear un proyecto, visita estos enlaces:
https://virtualspeech.com/blog/guide-for-giving-group-presentation
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¡Buen trabajo! Gracias a haber completado esta webquest, deberías tener un conocimiento más profundo de la empatía y la colaboración y de cómo estas habilidades pueden ayudarnos a crear una comunidad más conectada y solidaria.
Emotional Intelligence and Empathy
The topic of this WebQuest is emotional intelligence exploró empathy. You will become familiar with the concepts of emotional intelligence and empathy and understand their importance for work and personal life. You will understand how to develop emotional intelligence and empathy. You will learn to keep an emotional journal, which develops emotional intelligence. You will learn and practice active listening techniques, which can improve your relationships with other people. And finally, you will know the power and magic of a random act of kindness.
The following 6 tasks await you in this WebQuest.
TASK 1
Your first task is to familiarize yourself with the definition of emotional intelligence and empathy and understand why they are important in life and in the workplace.
TASK 2
The next task is to explore how emotional intelligence and empathy can be developed.
TASK 3
The next task will be to try an emotional journal, which is a great tool to increase your emotional intelligence.
TASK 4
Your next task is to gain comprehensive information about active listening, a skill that can improve your relationships with people very significantly almost immediately.
TASK 5
Your fifth task is to try active listening in practice and transfer this skill to your everyday life.
TASK 6
Your final task is to create a “random act of kindness” project.
TASK 1
Your first task is to familiarize yourself with the definition of emotional intelligence and empathy and understand why they are important in life and in the workplace.
You can work in a group of 3 people. Your first task is to discuss the following questions:
- How would you define or describe emotional intelligence?
- What is empathy?
- What behaviours and actions are typical for a person with high emotional intelligence?
After answering the questions above, study the following resources to check how correct your answers were.
Source 1 – Article about what emotional intelligence is
https://www.verywellmind.com/what-is-emotional-intelligence-2795423
Source 2 – Article about empathy – the cornerstone of emotional intelligence
https://www.conovercompany.com/empathy-the-cornerstone-of-emotional-intelligence/
Source 3 – Video: Emotional intelligence at work
Source 4 – Video: 7 Signs of Emotional Intelligence. Which of these do you possess?
TASK 2
The next task is to explore how emotional intelligence and empathy can be developed.
Source 1 - Animation about developing emotional intelligence
Source 2 – Video: 5 Simple Ways to Develop Emotional Intelligence
Source 3: Article about how to develop empathy
https://positivepsychology.com/empathy-worksheets/
Source 4: Article about how to be more empathetic
https://www.nytimes.com/guides/year-of-living-better/how-to-be-more-empathetic
TASK 3
The next task will be to try an emotional journal, which is a great tool to increase your emotional intelligence.
There are a few basic emotions that are considered universal and natural to people regardless of culture. Our emotional experiences are rooted in these five core emotions: joy, fear, anger, disgust and sadness. However, our ability to combine and mix emotions and then feel them in a variety of intensities increases our emotional experience exponentially.
Learn to identify your emotions by keeping track of how you’re feeling throughout your day. Get familiarised with the emotion journal method.
Source 1: Emotions tracking diary template and instructions
https://www.shannonharvey.com/blogs/resources/emotions-tracking-diary-template
Thanks to this task and the identification of emotions, you will understand yourself better and thus increase your emotional intelligence. In the next two tasks, you will improve your emotional intelligence towards others, as we will learn active listening.
TASK 4
Your next task is to gain comprehensive information about active listening, a skill that can improve your relationships with people very significantly almost immediately.
In this part of the WebQuest, we will learn about a very practical communication skill called active listening. Active listening is important in many situations, such as when communicating with a partner, friends, family, at work and in customer relations. It helps create better understanding, improve relationships and resolve conflicts.
Active listening is the process of focused listening and understanding another person, which involves an active effort to understand what the other person is saying and how they are feeling. In active listening, we try to let the other person know that we are really in contact with them, that we hear them and understand what they are saying to us.
Source 1 – Article: What Is Active Listening?
https://www.verywellmind.com/what-is-active-listening-3024343
Source 2 - Article on signs of active listening
https://www.skillsyouneed.com/ips/active-listening.html
Source 3 – Video: 4 things all great listeners know
TASK 5
Your fifth task is to try active listening in practice and transfer this skill to your everyday life.
Here are some practical exercises for active listening that can be done in groups of three. Choose one of them that you like and try it practically.
- Listen and Summarize - Divide into groups of three and choose one person to talk about an experience they recently had. The other two members will actively listen and then summarize what they remember from what they heard. The speaker will then ask if they understood their experience correctly.
- Reflect and Add - Divide into groups of three and choose one person to talk about a problem they are experiencing. The other two members will actively listen and then try to reflect and add to what they heard. Reflection means repeating back what they heard, while adding means asking for additional information if there are gaps or uncertainties.
- Three Things - Divide into groups of three and each person takes a paper and pen. Each member then writes down three things that are important to them in life. Then, one member asks the other about their three things and actively listens. After the conversation ends, the members switch and repeat the process.
- Introduction, Middle, End - Divide into groups of three and choose one person to talk about a situation they recently experienced. The other members will actively listen and then try to summarize the introduction, middle, and end of this situation. The speaker will then ask if their summary matches what they wanted to say."
Source 1 – Video: Active Listening Skills
Source 2 – Video: Active Listening
TASK 6
Your final task is to create a “random act of kindness” project.
A "Random Act of Kindness" is an action that offers kindness to people who are not close to you. It means doing something kind, nice and selfless for some other person or group of people. You will get nothing but a good feeling from this act.
Source 1 – Article: Random Act of Kindness
https://www.goodtherapy.org/blog/psychpedia/random-act-of-kindness
Source 2: Kindness Ideas
https://www.randomactsofkindness.org/kindness-ideas
Source 3 – Article: 101 Best Random Acts of Kindness Ideas
You have successfully completed several tasks in this WebQuest. Try to answer the following questions to see how much you have learned:
- Which knowledge from this WebQuest was just a repetition for you because you already knew it?
- What knowledge was new to you?
- Why should people have the knowledge contained in this WebQuest?
- How would you define emotional intelligence?
- What is empathy and how does an empathic person behave?
- What 5 basic emotions do you know?
- Do you think suppressing emotions is good or bad?
- How can active listening skills improve your relationships with people?
¡Buen trabajo! Gracias a haber completado esta webquest, deberías tener un conocimiento más profundo de la empatía y la colaboración y de cómo estas habilidades pueden ayudarnos a crear una comunidad más conectada y solidaria.
Debemos analizar tanto la realidad relacional del grupo como nuestro lugar en él.
Let’s Practice Empathy and Trust!
Working together in teams is a crucial aspect of success in many fields. However, creating a collaborative and effective team is not always easy. It is important to understand how empathy and trust play a vital role in supporting collaboration in the workplace and how to develop these skills. In this WebQuest, you will discover the power of empathy and trust in teamwork.
You work as a hairdresser in a salon. Lately you have noticed that a couple of your colleagues have been feeling down lately, and you don’t know how to cheer them back up. When you spoke about it with your friend Jason, he mentioned that perhaps they just needed to be shown some empathy, and a little bit of kindness.
You do not want to overstep, so you have decided to do some research on how you can improve your empathy skills and support your co-workers as best as possible!
In this WebQuest you will work in groups of 3. To begin, you will do some research about empathy and its impact on interactions with others.
Next, you will discuss the importance of trust, especially when working in teams.
After, you will investigate the benefits of trust and empathy in the workplace, and its effects on all workers.
Next, you will brainstorm some ways that trust, and empathy can be practiced in your everyday interactions with other people, especially in the work environment.
Once that is done, you will find out how to build your empathy and trust skills to make sure that you are always aware of the people around you.
Finally, you will put all your research and planning to use and create some scenarios where you will practice random acts of kindness, and present these scenarios to the rest of the group.
Step 1: What is Empathy?
To start off this WebQuest, you will investigate the power of empathy. Empathy is very important to have when working with others.
Carry out some research about empathy and its impact on our interactions with others.
Aquí hay algunos enlaces para comenzar:
- What is Empathy? (VeryWell Mind): https://www.verywellmind.com/what-is-empathy-2795562
- The Power of Empathy: Helen Riess at TEDxMiddlebury [Video] (TEDx Talks): https://www.youtube.com/watch?v=baHrcC8B4WM
- The Importance of Empathy in the Workplace (CCL): https://www.ccl.org/articles/leading-effectively-articles/empathy-in-the-workplace-a-tool-for-effective-leadership/
Can you think of any situations where empathy would be important in a workplace?
Step 2: Building Trust
Now that you have had some time to consider why empathy is important in the workplace, it’s time to think about trust.
In your groups, have a small group discussion about trust in collaborative environments using these prompt questions:
- Why is trust important when working with others?
- What ways can you show that you trust others when working in a team?
- Sometimes it is difficult to be trusting when an important job is on the line. What are some ways you can ensure trust between all members of the group?
After your discussion has ended, work together to brainstorm ways that trust can be built between teams.
Step 3: Empathy and Trust at Work
Trust and empathy go hand-in-hand, but what are the benefits of making sure they exist in the wider workplace?
In your groups, carry out some research on the benefits of empathy and trust in collaborative environments.
Aquí hay algunos enlaces para comenzar:
- Why is Empathy Important in the Workplace (Impactly): https://www.getimpactly.com/post/empathy-important-in-the-workplace
- Empathy in the Workplace - Its Important and How To Show It (Indeed): https://www.indeed.com/career-advice/career-development/empathy-in-the-workplace
- Trust in the Workplace: Why It Is so Important Today and How to Build It (Haiilo): https://haiilo.com/blog/trust-in-the-workplace-why-it-is-so-important-today-and-how-to-build-it/
Can you find any other reasons?
Step 4: Empathy in Action
Now that you understand the benefits of empathy and trust, it’s time to put your newfound knowledge to the test!
In your groups, brainstorm some ways that empathy and trust can be practiced on the daily with colleagues and in group projects.
Step 5: Building Me & You Up
To become better at being empathetic and trusting of people around you, it’s important that you have certain skills.
Carry out some research on the different skills that need to be developed to build your empathy and trust skills.
Aquí hay algunos enlaces para comenzar:
- How to Develop Empathetic Skills (GreatLearning): https://www.mygreatlearning.com/blog/how-to-develop-empathetic-skills/
- Empathy at Work (MindTools): https://www.mindtools.com/agz0gft/empathy-at-work
- 5 exercises to help you build more empathy (TED Ideas): https://ideas.ted.com/5-exercises-to-help-you-build-more-empathy/
Can you think of any other skills these methods can help to improve?
Step 6: Random Acts of Kindness
After you have completed your brainstorming, think of the different ways a small act of kindness and empathy can have a major impact on others.
In your groups, brainstorm 3 scenarios where a random act of kindness could dramatically improve somebody’s day at work. Get ready to act these scenarios out to the others in the group and explain why exactly you chose the particular act to do, and why it could improve somebody’s day.
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Congratulations, you have now completed this WebQuest about empathy and trust when collaborating with others! Empathy and trust are key factors in creating effective and collaborative teams. By understanding their importance and learning how to apply them, you can help promote teamwork and achieve success in your group projects. You have gained a better understanding of how empathy and trust play a crucial role in supporting collaboration in the workplace. Remember to always be open-minded, listen to others, and practice empathy and trust in your future work environment.
Empathy, Trust
What is a WebQuest? By conducting research activities on the internet and combining these with additional activities, you will become familiar with new things concerning a specific topic. This allows you to expand your knowledge and create new skills for you.
In the introductory WebQuest you learnt about the basic knowledge of the value of cooperation in a team and to gain communication, organisational and social skills for a successful cooperation. Furthermore, you will gain a basic knowledge of the role of respect, compromise and negotiation in cooperation and a basic knowledge of problem-solving techniques.
In this advanced WebQuest you will learn how to develop empathy skills and why empathy is important for teamwork. Furthermore, you will learn about bias in communication and how they can impact empathy. You will discuss about trust, emotional intelligence and practice communication skills. Finally, you will keep an empathy journal, engage with peers to invite feedback and create a “random act of kindness” project.
Ready?
En esta WebQuest trabajarán de a tres.
Task 1:
Your first step for becoming an expert on empathy is to define “empathy” and its contribution to one’s emotional intelligence as well as how to develop empathy skills.
Task 2:
Your second step for becoming an expert on empathy is to learn more about the role of bias in communication and empathy and how to develop communication skills to improve empathy skills.
Task 3:
Your third step for becoming an expert on empathy and trust is to learn more about the importance of trust for teamwork and develop a plan to prove mentoring to new team members.
Task 4:
Your fourth step for becoming an expert on empathy is to read case studies and discuss how peers/colleagues or co-workers could show empathy.
Task 5:
Your fifth step for becoming an expert on empathy and trust is to keep an empathy journal to reflect on how and when empathy was practiced in the work environment.
Task 6:
Your sixth and last step for becoming an expert on empathy is to create a “random act of kindness” project.
Have fun!
Task 1:
Your first step for becoming an expert on empathy is to define “empathy” and its contribution to one’s emotional intelligence as well as how to develop empathy skills.
Read through the articles and watch the videos.
Empathy
https://dictionary.cambridge.org/dictionary/english/empathy
https://www.youtube.com/watch?v=UzPMMSKfKZQ
https://www.verywellmind.com/what-is-empathy-2795562
https://www.psychologytoday.com/us/basics/empathy
Emotional intelligence
https://www.conovercompany.com/empathy-the-cornerstone-of-emotional-intelligence/
https://www.verywellmind.com/what-is-emotional-intelligence-2795423
https://www.youtube.com/watch?v=wUdfblJEAY8
How to develop empathy skills
https://www.youtube.com/watch?v=n9h8fG1DKhA
https://positivepsychology.com/empathy-worksheets/
https://www.nytimes.com/guides/year-of-living-better/how-to-be-more-empathetic
https://ideas.ted.com/5-exercises-to-help-you-build-more-empathy/
Answer and discuss the following questions with your peers:
- What is empathy?
- Why is empathy important? What happens if you don’ have empathy skills?
- What is emotional intelligence?
- How can emotional intelligence help you at your workplace?
- How can you develop empathy skills?
Task 2:
Your second step for becoming an expert on empathy is to learn more about the role of bias in communication and empathy and how to develop communication skills to improve empathy skills.
You learnt in task 1 a lot about empathy and emotional intelligence. You also came across the term “bias”. What are bias?
Click on the articles and find out:
https://www.dictionary.com/browse/bias
https://www.psychologytoday.com/us/basics/bias
Learn more about the role of bias in communication and empathy. Klick on the links and read through the articles:
What do you think? How can bias affect your communication or empathy?
Discuss with your peers.
Empathy is an important skill not only for your personal life but also for your professional live. Reflect on value of empathy in a team by reading through the articles and discuss about it with your peers.
https://www.indeed.com/career-advice/career-development/how-to-be-empathetic
https://www.careercontessa.com/advice/empathy-at-work/
- Why is empathy important at work?
- How can you show empathy at work?
Discuss with your peers.
As you learnt earlier, empathic people practice active listening.
Escucha activa
https://www.verywellmind.com/what-is-active-listening-3024343
https://www.skillsyouneed.com/ips/active-listening.html
https://www.youtube.com/watch?v=BW82k7lwI_U
How can empathy be practiced and refined as a skill?
https://enhancv.com/resume-skills/empathy/
https://www.lynncareercoach.com/blog/2017/3/30/job-qualifications-curiosity-empathy-and-gratitude
To finish this task, reflect on value of empathy in a team. Why is it essential for teamwork to show empathy?
Task 3:
Your third step for becoming an expert on empathy and trust is to learn more about the importance of trust for teamwork and develop a plan to prove mentoring to new team members.
Trust amongst team members is really important for teamwork. Learn more about the importance of trust for teamwork:
Can you come up with more ideas why trust is essential for teamwork? Discuss with your peers.
When people are new to a team it is often a good idea to provide mentoring to new team members. Develop a plan to provide mentoring.
Here is some inspiration:
https://yourbusiness.azcentral.com/leading-new-team-5885.html
https://www.youtube.com/watch?v=0t_XUUcM1ng
https://www.forbes.com/sites/forbeshumanresourcescouncil/2019/04/04/seven-keys-to-successfully-onboarding-new-team-members/?sh=10cc686b7a0d
Write down a step by step plan to provide mentoring to new team members.
As you learnt, trust and empathy are important qualities for good teamwork. It is also important to find nice words for your team members and to give them praise and feedback.
Develop a project to engage your peers in giving praise to one another each day or week as a means for building trust.
Here are some compliments for inspiration:
https://www.verywellmind.com/positivity-boosting-compliments-1717559
To finish this task, engage with peers to invite feedback on your empathy skills.
Task 4:
Your fourth step for becoming an expert on empathy is to read case studies and discuss how peers/colleagues or co-workers could show empathy.
In your previous tasks it was all about articles and videos. Another text type is a “case study”.
What is a case study?
https://www.verywellmind.com/how-to-write-a-psychology-case-study-2795722
You read and researched a lot on empathy. Look through possible case studies regarding empathy: https://scholar.google.at/scholar?q=case+study+empathy&hl=en&as_sdt=0&as_vis=1&oi=scholart
Choose one and read it.
- How is a case study different to other articles?
- What did you learn from your case study?
Now that you learnt a lot about empathy already. What do you think, how could peers, colleagues or co-workers show empathy?
Discuss with your team. For inspiration, here is a wiki how: https://www.wikihow.com/Show-Empathy
Try to find other ways of showing empathy.
Task 5:
Your fifth step for becoming an expert on empathy and trust is to keep an empathy journal to reflect on how and when empathy was practiced in the work environment.
Here are some useful prompts for your journaling:
https://www.teachersnotepad.com/writing-prompts-about-empathy/
And some ideas:
- Write about a situation of your workday and how you showed empathy.
- Write about a situation of your workday but from the others person perspective
- Also note: how can you be more empathetic the next time?
- How did you show empathy today? How can you show empathy tomorrow?
Task 6:
Your sixth and last step for becoming an expert on empathy is to create a “random act of kindness” project.
A “random act of kindness” is an action to offer kindness to people outside your usual zone of people. To be kind to each other means, to be caring and selfless and to act unconditionally. That means, that from acting in a kind way you gain nothing but a good feeling and definitely a good respond.
Read some more:
https://www.nytimes.com/2022/09/02/well/family/random-acts-of-kindness.html
https://www.goodtherapy.org/blog/psychpedia/random-act-of-kindness
Now its up to you! Create your own “random act of kindness” project.
Here are some ideas:
https://www.randomactsofkindness.org/kindness-ideas
https://www.naturalbeachliving.com/acts-of-kindness/
Before you get started on your project, evaluate the level of trust in your team before as well as after the “random act of kindness” project and compare if the level of trust changed.
Write the plan down and fulfil it with your peers. Have fun!
You made it through every task! Congratulations and well done.
Temas | Level | Conocimiento | Habilidades | Actitudes |
Colaboración | Advanced:
Sub-topics:
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Practical knowledge of how to develop communication skills (active listening, body language) to improve empathy skills |
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You have almost completed this WebQuest. Let’s give it a try and answer the following questions to confirm how much additional knowledge you have gained:
- What is empathy?
- Why is trust and empathy essential for teamwork?
- How can you improve trust and empathy?
- What are bias and what risk are they baring?
- What is a random act of kindness?
Debemos analizar tanto la realidad relacional del grupo como nuestro lugar en él.
Comunicación efectiva
Uno de los puntos clave para conseguir una buena colaboración en el equipo y por tanto trabajar mejor, con mayor fluidez y eficacia es tener una buena comunicación y que esta sea siempre efectiva.
Es fundamental garantizar que todo el equipo se comunique de forma clara, directa y respetuosa. Esto incluye tener reuniones periódicas, compartir información relevante y hacer preguntas para aclarar dudas.
Comenzaremos la sesión trabajando el concepto de comunicación para sentar las bases sobre las que seguiremos trabajando en la siguiente dinámica.
A continuación, realizaremos 3 dinámicas con la metodología de la educación no formal para trabajar aspectos clave de una buena comunicación: Comunicación no verbal, escucha activa y feedback positivo.
Finalizaremos la sesión analizando la forma de comunicación actual del grupo y fijando objetivos y pautas de mejora.
Para empezar debemos definir qué es la comunicación, para ello utilizaremos la plataforma “Padlet”, crearemos una pizarra y daremos acceso a todos los participantes.
Padlet: Padlet: Beauty will save the work
La idea es que cada uno defina individualmente qué es para él la comunicación y cuáles son los elementos básicos.
Luego leeremos las definiciones que han sugerido y generaremos una propia combinando las suyas y la definición de comunicación:
La comunicación es la acción consciente de intercambiar información entre dos o más participantes transmitir o recibir información u opiniones diferentes. Luego comenzaremos con las dinámicas que nos harán reflexionar sobre la importancia de la comunicación en todos sus aspectos.
Dinámica 1:
Rompecabezas de comunicación: Dividiremos el grupo en pequeños equipos y le daremos a cada equipo un rompecabezas diferente para resolver. Sin embargo, no pueden hablar ni hacer gestos con las manos. Deben encontrar una manera de comunicarse eficazmente para resolver el rompecabezas. Este ejercicio ayuda a los participantes a comprender la importancia de la comunicación no verbal y la claridad de los mensajes. El rompecabezas puede ser uno hecho por usted mismo (un cartón con una imagen pegada y cortada en pedazos) o comprar un rompecabezas de un juego de mesa.
Haremos la dinámica dos veces, una donde nadie podrá hablar durante el proceso de armado del rompecabezas y otra vez donde solo una persona del grupo podrá hablar, pero solo podrá decir 10 palabras durante Todo el proceso.
Dinámica 2:
Ejercicio de escucha activa: Divida el grupo en parejas y pida a una persona que hable sobre un tema específico durante unos minutos (el tema puede ser algo personal, como el último viaje que hicieron o su libro/película favorita). La otra persona debe escuchar atentamente y luego resumir lo dicho. Durante el ejercicio, los facilitadores harán ruidos molestos alrededor de la sala para crear una distracción. Una vez finalizado el ejercicio, pida a cada pareja que comparta sus experiencias con el grupo grande, si la comunicación funcionó bien, si lo descrito fue claro... y que discutan cómo la escucha activa puede mejorar la comunicación.
Dinámica 3:
Comentarios constructivos: Haremos este ejercicio utilizando el ejercicio de comunicación anterior. Divida el grupo en parejas arriba y pida a cada pareja que brinde comentarios constructivos sobre la comunicación de la otra persona. Deben resaltar las fortalezas y las áreas de mejora, así como brindar sugerencias sobre cómo mejorar la comunicación en el futuro. Este ejercicio ayuda a los participantes a aprender cómo dar y recibir comentarios constructivos.
A continuación te dejamos un vídeo sobre comunicación empática que nos dará consejos y pautas para una mejor
comunicación:
Para finalizar la sesión, realizaremos un análisis de cómo nos comunicamos actualmente como grupo. La idea es que reflexionéis en un grupo grande sobre lo que hemos estado trabajando y analizéis si realmente tenéis una comunicación efectiva y en caso contrario cómo podrías mejorarla, y marquéis pautas y objetivos de mejora.
Trabajar en una comunicación efectiva en un equipo es crucial para el éxito de cualquier proyecto. Es importante porque ayudará a evitar malentendidos, mejorar la toma de decisiones, fomentar la colaboración, mejorar la resolución de conflictos y aumentar la productividad.
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The European Commission’s support for the production of this publication does not constitute an endorsement of the contents, which reflect the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Project Number : 2019-1-PL01-KA204-065089
