You are employed in a new job. You are very happy about it! 🙂 However, you don't quite know how to cooperate with others. You've heard that you can work on your social skills, and that's what you'd like to do. You know that in a new environment, you need to take care of proper communication with others and that it will be useful for you to be able to speak effectively in public. You would like to learn how to do that. So. get to work! 🙂
Step 1 – Social skills
Social skills are the abilities that allow us to communicate and interact effectively with other people in various social situations.
Please read the text below and list examples of social skills and answet the question.
Text: https://www.indeed.com/career-advice/career-development/social-skills
Which of the listed social skills do you consider most important? Why?
If you would like to learn more about the topic, please visit: https://hiring.monster.com/resources/workforce-management/company-culture/what-are-social-skills-5-examples-in-the-workplace/
Step 2 - My social skills
Great! Let's now focus on our social skills.
Please think about the following questions, then write your answers.
Great! Well done.
The following links may be helpful to you:
https://socialself.com/blog/social-skills-definition/
Step 3 – The role of communication in good teamwork
Let's move on to the next step! We already know that social skills are extremely important.
I would like to emphasize how important communication is when we work in a team.
Listed below are examples of 3 reasons telling why communication is important in a team. Please write below each reason why you think it is important and how it can affect good cooperation.
You can use the help of the Internet or use your ideas 🙂
Excellent! 🙂
These websites can help you better understand the topic:
https://www.rocket.chat/blog/workplace-team-communication
https://cmoe.com/blog/team-leadership-why-effective-team-communication-is-so-important/
https://www.crystalknows.com/blog/team-communication
Step 4 – Effective public speaking
Effective public speaking and engaging with others are closely related. A great public speaker can connect with their audience, hold their attention and convey their message in a way that is engaging and impactful. This requires not only excellent verbal communication skills but also the ability to read and respond to the nonverbal cues of the audience, such as facial expressions and body language. Similarly, being able to engage with others in a one-on-one or group setting requires effective communication skills and the ability to build a connection with the other person. Ultimately, whether in public speaking or interpersonal communication, the key to success lies in being able to effectively convey your message and connect with your audience.
Please watch the video below and write 2 chosen tips on how we can improve our public speaking.
YouTube video: https://www.youtube.com/watch?v=962eYqe--Yc
How can we improve our public speaking?
Awesome! Thank you for that. 🙂
|
|
|
Congratulations on completing the tasks!
Now you know that engaging with others can be an essential aspect of building relationships, whether it's in personal or professional settings. Your hard work, dedication, and persistence have paid off, and you should be proud of your accomplishment. Your commitment to success is admirable, and I am sure that you will continue to achieve great things in the future. Keep up the excellent work!
Thank you for your work! 🙂
In this WebQuest, you will work in small groups (ideally 3 people). To begin with, you will be researching about sociability online.
After doing your research, you will brainstorm and discuss what sociability is in your small groups before coming together for a full group discussion.
Next you will do some online research on communication and teamwork.
Finally, with your new-found knowledge in these areas, you will create a role-play to demonstrate how good communication is important in a teamwork environment in the workplace. You will carry out your role-play in front of the group.
Step 1: A little research about sociability
Your first step is to do some research! You will need to find information on what sociability is and what it might mean in the classroom or workplace.
The below links give some basic explanations of sociability and elements within sociability:
A definition of sociability: https://www.dictionary.com/browse/sociability
7 important social skills for kids: https://www.verywellfamily.com/seven-social-skills-for-kids-4589865
Social skills to help students succeed: https://news.vanderbilt.edu/2007/09/27/top-10-social-skills-students-need-to-succeed-58465/
Examples of social skills for the workplace: https://www.thoughtco.com/what-is-communication-1689877
Can you find any more definitions or examples of sociability?
Step 2: Sociability brainstorm
Now based on what you have just learnt in your research, work in your small groups to brainstorm what sociability means to you.
Good teamwork will be important in your group in order to complete this task and the following ones successfully.
After your small group discussion, each group will explain what sociability means to them. You will need to decide who in your group is going to explain what you have found.
Step 3: Researching communication and teamwork in the workplace
Now you have got into the swing of doing some online research, you will do a little more research – this time on communication a teamwork
Below are some examples…
Communication
Definition of communication: https://www.skillsyouneed.com/ips/what-is-communication.html
Effective workplace communication skills: https://www.tuw.edu/program-resources/good-communication/
Effective communication skills: https://www.helpguide.org/articles/relationships-communication/effective-communication.htm
Teamwork
Definition of teamwork: https://dictionary.cambridge.org/dictionary/english/teamwork
Elements of successful teamwork: https://www.deakinco.com/resource/the-five-elements-of-successful-teamwork/
Belbin’s Team Dynamics roles video: https://youtu.be/hMesDq_rNOw
The Tuckman tool (group formation): https://mspguide.org/2022/03/18/tuckman-forming-norming-storming-performing/
Can you find any more information on these topics online?
Step 4: Role-play on good communication in a team environment
With the knowledge you now have on communication and teamwork, you will design and act out your own role-play situation where effective communication leads to a strong teamwork outcome. The task or goal of the group can be anything you like.
Think about a situation where different people in the group have different opinions on the path the team needs to take. Think about how you can use effective communication to overcome conflicting viewpoints and deliver a good end-result where everyone in the team has contributed well to the task.
Before you start, here are some of the important rules when presenting and being presented to:
Remember to…
When it’s your turn watch other groups, remember to listen attentively.
How to listen attentively: https://pcreation17.medium.com/develop-the-art-of-listening-d071d495f8aa
Learning outcomes
Topics | Knowledge | Skills | Attitudes
|
Engaging with others |
|
|
|
At the end of this WebQuest, the teacher/tutor can use these self-reflection questions to find out how the students felt about this activity:
Congratulations! You have worked hard to share your knowledge and inform others on how sociability, effective communication and good teamwork lead to an engaging and positive working environment. Your Role-play will help others in the group extend their knowledge on the importance of engaging with people in a positive way.
Welcome to the Assertiveness Webquest! In this WebQuest, you will learn about the importance of assertiveness and how it can help you communicate effectively with others. You will explore different communication styles, develop your own assertiveness skills, and practice applying those skills in real-life situations.
In this WebQuest, you will explore the concept of assertiveness and develop skills for communicating assertively. Through a series of tasks, you will learn about different communication styles, practice assertive communication in various scenarios, and reflect on your experiences to build your confidence and effectiveness as a communicator.
Step 1: Introduction
In this first step, you are going to be introduced to the concept of assertiveness, what it means to be assertive, and why it is an important skill to develop. You will also learn about different types of communication styles and how assertiveness differs from passivity and aggressiveness.
In order to do so, please watch the following videos:
https://www.youtube.com/watch?v=Xsqx4EsrWgU
https://www.youtube.com/watch?v=hAxCpAnV3-E
Also, please check out this website for more information:
https://pediaa.com/what-is-the-difference-between-assertive-and-aggressive/
Step 2: Understanding Assertiveness
In this step, your task is to explore what assertiveness is and how it differs from other communication styles. For this purpose, please get into groups of 2 and use online research.
After a while of online research, try to answer the following questions with your partner:
What are the key characteristics of assertive behavior?
What communication styles did you learn about?
How does assertiveness differ from other communication styles?
Step 3: Developing Assertiveness Skills
In this step, you will learn about different strategies and techniques for developing assertiveness skills.
In the same groups, using online research explore the use of "I" statements, active listening, and other communication tools that can help you express yourself in a clear, direct, and respectful manner.
You can also use these resources for help:
https://www.linkedin.com/pulse/10-effective-ways-speak-assertiveness-dr-evgenia-galinskaya/
https://www.youtube.com/watch?v=BW82k7lwI_U
Step 4: Applying Assertiveness Skills
In this step, your task is to practice applying their assertiveness skills in a variety of real-life situations.
Please choose one of the scenarios that require you to communicate assertively. The idea behind it is to respond in a way that demonstrates their understanding of assertive behavior.
Scenario 1: Group Project
You are working on a group project for your history class, and one of your group members keeps dominating the conversation and ignoring your ideas. You have tried to speak up, but they keep talking over you. In this scenario, you will need to communicate assertively with your group member in order to ensure that your ideas are heard and valued.
Scenario 2: Dealing with a Difficult Customer
You work at a retail store, and a customer has come in complaining about a product they purchased. They are being rude and aggressive, and you are finding it difficult to maintain your composure. In this scenario, you will need to communicate assertively with the customer in order to address their concerns while also setting boundaries and maintaining a professional demeanor.
Scenario 3: Asking for a Raise
You have been working at your job for over a year and have taken on additional responsibilities. You feel that you deserve a raise but are nervous about asking for one. In this scenario, you will need to communicate assertively with your boss in order to make your case for a raise while also being respectful of their perspective and position.
Please work in groups of 2. You can choose a different scenario than your partner, but you have to describe him your chosen scenario and how you dealt with it.
If you need any help, please check out these resources:
https://www.youtube.com/watch?v=vlwmfiCb-vc
https://www.mayoclinic.org/healthy-lifestyle/stress-management/in-depth/assertive/art-20044644
Step 5: Assessing Assertiveness Skills
In this step, your task is to reflect in group one by one on your experiences in practicing assertive behavior and assess your progress in developing these skills.
Please try to identify areas of strength and weakness and develop a plan for further improvement.
Step 6: Conclusion
In this final step, your task is to summarize what you have learned about assertiveness and the importance of this skill in your personal and professional live.
Please take your time and write down your conclusions below:
|
|
|
Congratulations on completing the Assertiveness Webquest! Through this WebQuest, you have learned about the importance of assertiveness and have developed your own assertiveness skills. By communicating assertively, you can express your own needs and feelings while also respecting the needs and feelings of others. We hope that you will continue to practice and develop your assertiveness skills, and that you will use these skills to become more effective communicators and achieve your goals.
In the workplace of today, there are many soft skills which employees young and older need to have mastered to ensure that they can contribute to a positive and engaging working environment. Teamwork and communication is key to working as part of a successful team, but in order to develop good working relationships with co-workers, skills like negotiating fairly and knowing when to be assertive are key to ensuring that equal and balanced professional relationships can be fostered in your team. While you may not have much professional experience, or much exposure to these workplace realities, through this WebQuest and through simple activities, you can learn to master these skills before you enter the workplace!
In this WebQuest, you will work in small groups (ideally 3 people). To begin with, you will be researching about negotiation skills, and why this is so important in a professional environment.
After doing your research, you will research and brainstorm what negotiation is in your small groups before coming together for a full group discussion.
Next you will do some online research on assertiveness and positive energy in the workplace.
With your new-found knowledge in these areas, you will create a role-play to demonstrate assertiveness in the workplace within your small groups. You will carry out your role-play in front of the class.
Keeping your knowledge about negotiation and assertiveness in mind you will create 2 lists in your group; one list of actions and behaviours that lead to positive energy and one list of actions and behaviours that lead to negative energy.
Finally, you will put what you have learnt about negotiation, assertiveness and energy together to show how these 3 elements combined can help you engage with people in a positive way in the workplace. You will create a short storyboard to present to the group showing how somebody can use these skills to create good engagement with others.
Step 1: A little research about negotiation
Your first step is to do some research! You will need to find information on why negotiation skills are so important in the workplace today, and how you can find and refine your own negotiation style.
The below links give some basic explanations of negotiation and how to develop these skills effectively.
A definition of negotiation: https://www.investopedia.com/terms/n/negotiation.asp
Guide for Students – How to Define your Negotiation Style: https://www.pon.harvard.edu/daily/negotiation-skills-daily/in-learning-negotiation-styles-social-skills-should-come-first/
10 tips for improving your negotiation skills: https://www.strayer.edu/buzz/10-tips-strengthening-negotiation-skills
How to develop your negotiation skills: https://www.scu.edu/mobi/business-courses/business-expansion/session-5-develop-negotiating-skills/
Step 2: Negotiation brainstorm
Now that you have had a think about how negotiation skills can be practiced and how you can find your own negotiation style, let’s do a bit of research on why negotiation skills are important!
Here you will find some different links that help to highlight just how important negotiation skills are:
10 reasons why negotiation skills are important: https://franticallyspeaking.com/10-reasons-why-negotiation-skills-are-important/
Important negotiation skills for workplace success: https://www.thebalancecareers.com/negotiation-skills-list-2063760
Now based on what you have just learnt in your research, work in your small groups to brainstorm what negotiation means to you.
After your small group discussion, each group will explain what negotiation means to them. You will need to decide who in your group is going to explain what you have found.
Step 3: Researching assertiveness and positive energy in the workplace
Now you have got into the swing of doing some online research, you will do a little more research – this time on assertiveness a positive energy in the workplace
Below are some examples…
Assertiveness
Explanation of what assertiveness is: https://www.psychologytoday.com/ie/basics/assertiveness
10 ways to be assertive: https://onefamily.ie/10-ways-to-be-assertive/
Guidance on how to be assertive: https://www.nuigalway.ie/counsellors/self-help/assertiveness/
Video on assertiveness: https://youtu.be/jMjF4_-8Mk0
Video example of being assertive: https://youtu.be/mKNUC0avNgg
Positive Energy in the Workplace
Benefits of positive energy and tips: https://theappliedcompanies.com/2015/07/21/the-importance-of-energy-in-the-workplace/
How to demonstrate energy at work: https://work.chron.com/demonstrate-energy-work-3308.html
Can you find any more information on these topics online?
Step 4: Role-play on assertiveness
With the knowledge you now have on assertiveness, you will design and act out your own role-play situation where somebody is being assertive in a positive way. You will need to decide who is being assertive and how the others in the group are behaving.
Think about a situation where you might need to be assertive to avoid being ignored or to avoid decisions you disagree with being taken for you. Remember not to be aggressive and try to create a scenario that leads to positive energy for the group in the end.
Before you start, here are some of the important rules when presenting and being presented to:
Remember to…
When it’s your turn watch other groups, remember to listen attentively.
How to listen attentively: https://pcreation17.medium.com/develop-the-art-of-listening-d071d495f8aa
Step 5: Discuss energy in the workplace
Thinking about what you learnt earlier on positive energy in the workplace, in your groups put together scenarios for 2 different people. One should be working in a positive working environment, where people come together and are happy in their working environment. The second employee should be in a negative working environment, where people come to work “because they have to”. Think about what relationships might be like between colleagues and management in both scenarios and the contrasting types of emotions that these two employees might have.
After your group small group discussions, each group will describe their scenarios to the class. You will need to decide who in your group is going to do this.
Step 6: Create a basic storyboard comic strip
Now putting together all you have learnt today you will create a short comic strip storyboard in your groups. Be sure to include elements of negotiation, assertiveness and positive energy that lead to an engaging work place environment where people are happy and self-motivated.
Please see below example of storyboard comic strip:
How to engage students storyboard https://www.storyboardthat.com/storyboards/f6976bba/are-your-students-engaged-
Topics | Knowledge | Skills | Attitudes
|
Engaging with others |
|
|
|
At the end of this WebQuest, the teacher/tutor can use these self-reflection questions to find out how the students felt about this activity:
What did you learn from this activity? Can you mention 3 things?
How does being assertive have a positive impact on your working environment?
Can you explain what engaging with other is and why it is important?
What do you think is the most important thing you learned today that you can bring with you into your working life?
Congratulations! You have worked hard to share your knowledge and inform others on how negotiation, assertiveness and positive energy lead to an engaging and positive working environment. Your Role-play will help others in the group extend their knowledge on the importance of engaging with people in a positive way.
Your Storyboard comic strip will allow other learners outside of the group to develop an understanding of how a positive engaging atmosphere can be attained.
The European Commission’s support for the production of this publication does not constitute an endorsement of the contents, which reflect the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Project Number : 2019-1-PL01-KA204-065089