You are employed in a new job. You are very happy about it! 🙂 However, you don't quite know how to cooperate with others. You've heard that you can work on your social skills, and that's what you'd like to do. You know that in a new environment, you need to take care of proper communication with others and that it will be useful for you to be able to speak effectively in public. You would like to learn how to do that. So. get to work! 🙂
Step 1 – Social skills
Social skills are the abilities that allow us to communicate and interact effectively with other people in various social situations.
Please read the text below and list examples of social skills and answet the question.
Which of the listed social skills do you consider most important? Why?
If you would like to learn more about the topic, please visit: https://hiring.monster.com/resources/workforce-management/company-culture/what-are-social-skills-5-examples-in-the-workplace/
Step 2 - My social skills
Great! Let's now focus on our social skills.
Please think about the following questions, then write your answers.
Great! Well done.
The following links may be helpful to you:
Step 3 – The role of communication in good teamwork
Let's move on to the next step! We already know that social skills are extremely important.
I would like to emphasize how important communication is when we work in a team.
Listed below are examples of 3 reasons telling why communication is important in a team. Please write below each reason why you think it is important and how it can affect good cooperation.
You can use the help of the Internet or use your ideas 🙂
These websites can help you better understand the topic:
Step 4 – Effective public speaking
Effective public speaking and engaging with others are closely related. A great public speaker can connect with their audience, hold their attention and convey their message in a way that is engaging and impactful. This requires not only excellent verbal communication skills but also the ability to read and respond to the nonverbal cues of the audience, such as facial expressions and body language. Similarly, being able to engage with others in a one-on-one or group setting requires effective communication skills and the ability to build a connection with the other person. Ultimately, whether in public speaking or interpersonal communication, the key to success lies in being able to effectively convey your message and connect with your audience.
Please watch the video below and write 2 chosen tips on how we can improve our public speaking.
YouTube video: https://www.youtube.com/watch?v=962eYqe--Yc
How can we improve our public speaking?
Awesome! Thank you for that. 🙂
Congratulations on completing the tasks!
Now you know that engaging with others can be an essential aspect of building relationships, whether it's in personal or professional settings. Your hard work, dedication, and persistence have paid off, and you should be proud of your accomplishment. Your commitment to success is admirable, and I am sure that you will continue to achieve great things in the future. Keep up the excellent work!
We will start by watching a video that defines assertiveness and then we will work on how we communicate with the group.
We will end by discussing and agreeing on communication mechanisms to be applied in order to create a safe space within the group where people can express themselves.
Step 1: What is assertiveness?
First of all we will throw some questions in the air: What is assertiveness? Are we assertive in our workplace?
After listening to some reflections on the questions we will play the following video that talks about assertiveness and defines it:
After watching the video we will re-run the above questions to see if the answers change after defining assertiveness and giving some examples.
Step 2: Self-analysis
To see if we really are an assertive person, we will carry out the following test individually (this test is not 100% indicative):
Majority "a": You stand up for what you think and what you perceive as unfair without thinking about the consequences, because it is more important to you to respect yourself than anything else. You act with sincerity and honesty and feel confident in what you say and do.
Majority "b": It seems that depending on the circumstances you have assertive or non-assertive behaviours. It is true that it is not always easy to defend our ideas, but it is also true that as we are able to be assertive in most situations we feel better with ourselves and with others. It would be interesting for you to evaluate why you decide to act sometimes with a more submissive style and sometimes with a more assertive profile, so that you can discover the factors that limit you and try to overcome them.
Majority "c": From your answers you seem to have a less assertive profile. Rather, your style tends to be submissive or passive, i.e., you have little or no ability to express your ideas or desires and you always put the interests of others above your own. Assertive behaviour can be trained, which is why we encourage you to do so, as the benefits you will obtain will be great. You have the right to protect yourself and to express yourself in unfair situations. Failure to do so never leads to feelings of dejection and hostility.
After self-analysing and comparing the results we will share them with the group to see if people agree with the results. This part will be completely voluntary and the results will only be shared if the person wants to.
Step 3: Role-playing
Divide the group into small teams of 3-4 people maximum.
Give each group a conflict situation to act out. While one group acts out the situation, the other group should think of ways to deal with the situation in an assertive way and tell the others how they should act.
They will have to act out two situations outside the workplace and then they will have to think of two other situations that have occurred or may occur in the workplace.
Stories or situations:
After representing the two previous situations and after the group has found an assertive solution to the conflict, the other groups that have generated the work situation will come out and we will do the same dynamic.
Step 4: We put into practice
Finally, we will give each participant a list of tips on how to be more assertive:
Assertive people are people who have good self-esteem and are aware of their worth, otherwise it is not possible to express what you think and, at the same time, recognise that the other actors in the relationship also have their needs and opinions. Self-confidence must be high in order to be able to open up to others.
Knowing one's limits and respecting them is a very important step in becoming an assertive person. Assertiveness is about knowing how to say "no" when someone does not want to do something, but always respecting others. For this reason, it is worth making an effort to recognise the extent of our abilities so as not to take on unrealistic tasks. It is not only essential to know one's limits, but also one's rights. For example, to be treated with respect and dignity, to make one's own decisions, to rest, and so on.
Assertiveness is expressing one's opinions, but it is not about imposing them; in other words, it is not about winning every battle. To be assertive it is good to know what you want, but also what the other person wants.
Sometimes we think we are listening to someone when we are actually hearing. In this sense, and especially in the case of assertiveness, we must listen actively. Active listening refers to not only taking into account the speaker's spoken message, but also his or her non-verbal language and emotional communication. For this reason, we should let the other person express themselves, we should not interrupt them with our opinions, nor should we think about the answer before they have expressed themselves fully.
Many people think that verbalising their own opinions may be imposing their own judgement on others. However, assertiveness refers to how things are said, because although it is necessary to state one's point of view, it is also necessary to give objective reasons and not to belittle the other interlocutor. Assertive communication is not about being aggressive, nor is it about imposing one's own law.
Body language can represent up to 90% of communication, so it is not only important to watch your words but also your gestures. Saying one thing and expressing another with gestures often leads to passive-aggressive communication that destroys any chance of understanding.
Assertive people are aware of their emotions and know how to regulate them, which is why they are good at relating to others.
In this sense, being emotionally intelligent is key, since empathy is one of its basic components, which is decisive when it comes to understanding and adequately managing how another person feels.
We will end the session on an individual basis, each of us will have to set short-term goals to become more assertive in the workplace.
Learning outcomes (for the trainer/teacher)
Collaboration (empathy, trust, cooperation)
At the end of this WebQuest, the facilitator can use these self-reflection questions to find out how the participants felt about this activity:
Welcome to the Assertiveness Webquest! In this webquest, you will learn about the importance of assertiveness and how it can help you communicate effectively with others. You will explore different communication styles, develop your own assertiveness skills, and practice applying those skills in real-life situations.
In this webquest, you will explore the concept of assertiveness and develop skills for communicating assertively. Through a series of tasks, you will learn about different communication styles, practice assertive communication in various scenarios, and reflect on your experiences to build your confidence and effectiveness as a communicator.
Step 1: Introduction
In this first step, you are going to be introduced to the concept of assertiveness, what it means to be assertive, and why it is an important skill to develop. You will also learn about different types of communication styles and how assertiveness differs from passivity and aggressiveness.
In order to do so, please watch the following videos:
Also, please check out this website for more information:
Step 2: Understanding Assertiveness
In this step, your task is to explore what assertiveness is and how it differs from other communication styles. For this purpose, please get into groups of 2 and use online research.
After a while of online research, try to answer the following questions with your partner:
What are the key characteristics of assertive behavior?
What communication styles did you learn about?
How does assertiveness differ from other communication styles?
Step 3: Developing Assertiveness Skills
In this step, you will learn about different strategies and techniques for developing assertiveness skills.
In the same groups, using online research explore the use of "I" statements, active listening, and other communication tools that can help you express yourself in a clear, direct, and respectful manner.
You can also use these resources for help:
Step 4: Applying Assertiveness Skills
In this step, your task is to practice applying their assertiveness skills in a variety of real-life situations.
Please choose one of the scenarios that require you to communicate assertively. The idea behind it is to respond in a way that demonstrates their understanding of assertive behavior.
Scenario 1: Group Project
You are working on a group project for your history class, and one of your group members keeps dominating the conversation and ignoring your ideas. You have tried to speak up, but they keep talking over you. In this scenario, you will need to communicate assertively with your group member in order to ensure that your ideas are heard and valued.
Scenario 2: Dealing with a Difficult Customer
You work at a retail store, and a customer has come in complaining about a product they purchased. They are being rude and aggressive, and you are finding it difficult to maintain your composure. In this scenario, you will need to communicate assertively with the customer in order to address their concerns while also setting boundaries and maintaining a professional demeanor.
Scenario 3: Asking for a Raise
You have been working at your job for over a year and have taken on additional responsibilities. You feel that you deserve a raise but are nervous about asking for one. In this scenario, you will need to communicate assertively with your boss in order to make your case for a raise while also being respectful of their perspective and position.
Please work in groups of 2. You can choose a different scenario than your partner, but you have to describe him your chosen scenario and how you dealt with it.
If you need any help, please check out these resources:
Step 5: Assessing Assertiveness Skills
In this step, your task is to reflect in group one by one on your experiences in practicing assertive behavior and assess your progress in developing these skills.
Please try to identify areas of strength and weakness and develop a plan for further improvement.
Step 6: Conclusion
In this final step, your task is to summarize what you have learned about assertiveness and the importance of this skill in your personal and professional live.
Please take your time and write down your conclusions below:
Congratulations on completing the Assertiveness Webquest! Through this webquest, you have learned about the importance of assertiveness and have developed your own assertiveness skills. By communicating assertively, you can express your own needs and feelings while also respecting the needs and feelings of others. We hope that you will continue to practice and develop your assertiveness skills, and that you will use these skills to become more effective communicators and achieve your goals.
Collaborative negotiation is a process in which two or more parties work together to reach a win-win agreement. Unlike competitive negotiation, where the parties see each other as adversaries and seek to maximise their own benefit at the expense of others, in collaborative negotiation the parties seek to solve a problem or achieve a common goal through dialogue and cooperation.
Collaborative negotiation also focuses on maintaining a good relationship between the parties, as it is recognised that building a positive relationship can improve the likelihood of reaching long-term agreements and facing future challenges together. In short, collaborative negotiation is a win-win approach that focuses on finding mutually beneficial solutions and maintaining a positive relationship between the parties involved even more relevant as it allows us to better manage conflicts, stand up for our rights and even get promoted at work.
We will start the session by providing participants with the theoretical background on conflict resolution, on the importance of this technique in the workplace and how it can help to create a better working environment.
Afterwards, we will put into practice through a role-play the steps to follow in order to apply the technique of collective negotiation.
Collaborative negotiation is one of the techniques we can use for conflict resolution in groups. We are going to focus on working on this technique, but we will start the session by laying the groundwork for what conflict resolution is.
To begin with, we will show a video that talks about conflict resolution and possible conflicts that we may encounter.
We will spend a few minutes reflecting on the content presented in the video:
The best way to work on the technique of collaborative negotiation is through role play, so we will divide the group into smaller groups of maximum 4 people. Two of the people in the group will defend one position on the conflict and the other two the opposite position. The conflicts that are going to be represented will be generated by adapting to the group, so we should know beforehand the characteristics of the group that is going to participate in the workshop.
Some possible conflicts may be related to:
They should act according to their role/positioning in the conflict. Before starting the role, we will explain the phases of collective negotiation:
We will explain these phases and resolve any doubts that may arise. Afterwards, the role-play will be carried out simultaneously, and the facilitator will have to approach the groups during the process to check that they are acting according to the steps we have explained above. At the end of the session, each group will explain to the others how the experience has been and which parts have been the most complicated or easiest to complete.
Conflict resolution is essential in the workplace and in any area of life because it can have a significant impact on productivity, morale, motivation and the well-being of the people involved.
The European Commission’s support for the production of this publication does not constitute an endorsement of the contents, which reflect the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Project Number : 2019-1-PL01-KA204-065089